Joanne Marlow
Dannevirke
Summary
Dynamic leader with a proven track record at Restaurant Brands NZ, adept in operations management and team leadership. Excelled in enhancing customer engagement and streamlining inventory control, leading to significant improvements in efficiency and service quality. Skilled in staff recruitment and training, demonstrating a unique blend of problem-solving and customer-oriented strategies.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Restaurant Brands NZ
08.2010 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Melville High School
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Shift management
- Customer-oriented
- Staff scheduling
- Recruitment
- Proven sales record
- Problem-solving
Timeline
Restaurant Manager
Restaurant Brands NZ
08.2010 - Current
Melville High School
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