Joanne Martell

Office Manager - Managing the Cash Office and overseeing a small team of three people, ensuring shifts are covered when team are absent, attending daily management meetings to feedback to cash office team, monitoring emails

• Payroll - Processing Payroll daily which entailed verifying Team clock in & out times, entering new team into the payglobal system, running reports for management.
• General Accounting - Coding and paying non trade invoices for the store to external suppliers and ensuring that invoices get paid in a timely matter.
• Cash Office - Ensuring that the cash pick ups, non cash tenders balanced daily and troubleshoot any discrepancies. Store safe to be balanced throughout the process until completion of routine. Balance and prepare Lotto floats daily. Complete daily and weekly reconciliations.
• Training - Training new team in the cash office and completing inductions for new employees when my Manager needed due to heavy work load.

Online Personal Shopper

• Picking and packing Customer Online Orders to a high standard, also completing the orders in the time allocated.
• Completing out of stocks in online orders

* Checkout Operator / Supervisor

• Efficiently operate checkout providing customers with a pleasant shopping experience. Ensuring to keep till balanced.
• Supervising a team of checkout operators, approving tobacco & liquor sales. Ensuring that customers are served in a timely manner. Filling shifts that need to be covered. Ensuring team take their allocated meal breaks. Taking phone call enquiries and monitoring the checkout area.
• Monitored cash handling and balanced registers at end of shifts. Removed cash picks up frequently to the cash office for store safety.

*Office Assistant

• Perform daily routine in the cash office balancing cash, cheques and non cash tenders. Ensuring that the store safe balances as well as end of day reconciliation.

*Price Integrity

• Removing the end of week special tickets and distributing the new weeks tickets. Attention to detail required to ensure that all old tickets are removed.

* Checkout Operator

• Efficiently operate checkout providing customers with a pleasant shopping experience. Ensuring to keep till balanced.

* Grocery Assistant

• Stocking shelves and responsible for ordering stock from the Foodstuffs warehouse

• Provided friendly, courteous service to create memorable moments for guests.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to execute seamless catering events for clients.
• Coordinated closely with other staff members during events for smooth service delivery.