- Animals
- Baking
- Watching Movies and TV Shows
- Horseback Riding
- Travel
- Food and wine
- Fitness
- Socialising
Joanne McCarthy
Christchurch
Summary
Dynamic Office Management Assistant with a proven track record at Sheffield Crescent Auto, excelling in customer service and office administration. Recognized for enhancing operational efficiency and fostering strong client relationships. Resourceful in managing office supplies and data entry, while maintaining a positive attitude and prioritizing team collaboration for optimal results.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
35
35
years of professional experience
Work History
Office Management Assistant
Sheffield Crescent Auto
03.2019 - Current
- Contributed to a positive work atmosphere by providing administrative support as needed while maintaining strong interpersonal relationships among staff members.
- Ensured a clean and professional office environment through meticulous attention to detail in maintaining common areas.
- Provided exceptional customer service by promptly addressing inquiries from clients and colleagues alike.
- Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reconcile creditors accounts on a monthly basis
- Sole charge of office when manager away (we have 10 mechanics so busy)
Customer Service Representative
Westpac Banking Corporation
06.1990 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Cash Handling
Education
Completed High School
Mairhau High School
ChristchurchSkills
- Office administration
- Scheduling appointments
- Document management
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Prioritizing work
- Data entry
- Professional and mature
- Resourceful
- Office supplies management
- Dedicated team player
- Invoice processing
- Payment processing
Interests
Timeline
Office Management Assistant
Sheffield Crescent Auto
03.2019 - Current
Customer Service Representative
Westpac Banking Corporation
06.1990 - 10.2018
Completed High School
Mairhau High School
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