Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Phillips

Whangarei,Kamo

Summary

Experienced with managing office communications, schedules, and records. Utilises strong organisational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Overview

11
11
years of professional experience

Work History

Healthcare Assistant

Northland District Health Board
12.2021 - 08.2022

Facilitated safe transfer and support for individuals with varying health needs.

Ensured continuous observation of patient health.

Ensured adequate ward supplies and stocks.

Delivered essential hygiene services to patients.

Supported tea trolley service during rounds.

Performed essential ward housekeeping duties.

Managed retrieval and return process for equipment efficiently.

Facilitated tasks to assist nursing team.

Sanitized mobility equipment and ensured cleanliness.

Secretary Administor

Marian Heights Residential Village
09.2016 - 04.2021

Engaged directly with residents.

Performed clerical duties and typing for management committee of village.

Reorganized the village office for improved functionality.

Developed and updated standardized document templates.

Prepared agendas for management meetings.

Coordinated essential correspondence for the committee.

Coordinated and compiled audit requirements for Ministry of Business, Innovation and Employment.

Completed financial review of Activities committee.

Coordinator Educator

Whangarei Rape Crisis
11.2011 - 08.2016

Oversaw daily office functions, acting as the primary contact.

Reviewed job descriptions, contracts, and staff policies using legislative guidelines.

Attended and documented minutes for national, regional, and local collective meetings.

Oversaw team activities focused on child safety and maintained comprehensive case records.

Served as representative on Sexual Assault Assessment Team, collaborating with Police, Victim Support, and Sexual Health Clinic.

Managed financial operations for the Regional Collective of Rape Crisis.

Ensured compliance with statutory obligations through effective financial planning.

Delivered presentations to high schools, community groups, and organizations on preventing sexual violence.

Transitioned from volunteer to permanent staff at the Rape Crisis Centre in 2011.

Education

Kamo High School
Kamo, NTL

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • File management
  • Document preparation
  • Minute taking
  • Letter writing
  • Office correspondence
  • Scheduling and calendar management

Timeline

Healthcare Assistant

Northland District Health Board
12.2021 - 08.2022

Secretary Administor

Marian Heights Residential Village
09.2016 - 04.2021

Coordinator Educator

Whangarei Rape Crisis
11.2011 - 08.2016

Kamo High School
Joanne Phillips