Joanne Wright

I have 20 years banking experience including thirteen years of branch management where I created and inspired successful and engaged teams. Through quality coaching and role modelling a customer centric culture resulted in excellent service being delivered to our customers. I am open to change and can strategically create a direction for a new challenge.

I wish to apply for the Bank Manager role, Queenstown currently advertised. This looks like a great opportunity to utilise my current skills to help grow and develop the newly formed service team.  Through 20 years banking experience including thirteen in branch management I have successfully created and inspired engaged and capable teams.  Delivering quality customer service is the key purpose at the front line and how we make that first connection can change a path.  Coaching and developing staff to listen, connect, engage and delight will be my focus.  The promotion of digital and smarter ways to bank will give staff the confidence to ensure we are always looking after their needs and giving them options.  The key to all of this is being present, flexible, watching and developing. 

My first 90 day plan will involve:-

Handover and new overall strategic plan - setting clear goals

Build an engaged team - 1:1s, listen and get to know them.  Set clear direction and focus, check ins. 

Coaching, coaching, coaching

Obstacles and noise - anything getting in the way?  Review

Celebrate the wins - what is going well

Review  - next plan and goal. 

I understand this role is Queenstown based and there are three teams and four physical branch locations to manage.   I would look forward to this challenge and adding value to the Provincial leadership team should the opportunity arise. 

Many thanks - Jo