Jobin JOSE
Blockhouse Bay,AUK
Summary
Hardworking and motivated retail manger with 10 years of experience and record of success in retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures.
Expertise in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Chauffeur
Blacklane/Uber
01.2023 - Current
- Strictly adhered to company policies pertaining to punctuality, appearance standards and driving regulations.
- Offered riders information about local attractions and restaurants.
- Provided safe, courteous and timely transportation services to customers.
- Assisted elderly or disabled passengers requiring special attention throughout their journey.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Manager
Petrochem Group
09.2012 - 11.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted quality, timely performance feedback and performance appraisals.
- Recruited and trained new employees to meet job requirements.
- Created training modules and documentation to train staff.
Medical Representative
Merck Ltd
Kerala, India
01.2009 - 01.2012
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Prepared monthly progress reports detailing successes achieved during the period covered.
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Participated in the development of pricing policies for products based on market conditions.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Pharmacist
Basith Pharmacy
Kerala, India
06.2007 - 01.2009
- Prepared medications based on physician orders.
- Monitored current literature sources to keep informed about new developments in pharmacy practice and the pharmaceutical industry.
- Counseled patients on drug therapies to ensure proper intakes.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Compounded, packaged, labeled and dispensed medications.
Education
Bachelor of Science - Pharmacy
JSS College of Pharmacy
Karnataka, India03-2007
Skills
- Financial Management
- Marketing
- Staff Development
- Team Leadership
- Staff Training and Development
- Performance Evaluations
- Professional Manner
- Punctuality
Timeline
Chauffeur
Blacklane/Uber
01.2023 - Current
Manager
Petrochem Group
09.2012 - 11.2022
Medical Representative
Merck Ltd
01.2009 - 01.2012
Pharmacist
Basith Pharmacy
06.2007 - 01.2009
Bachelor of Science - Pharmacy
JSS College of Pharmacy
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