Joby Thomas
Wellington
Summary
Energetic and driven with knack for understanding customer needs and providing tailored tech solutions. Knowledge of technology trends and sales strategies, combined with proficiency in POS software. Dedicated to driving revenue growth and building lasting client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technology Sales Representative
Harvey Norman Computers
03.2024 - Current
- Increased technology sales by identifying customer needs and presenting tailored solutions.
- Sold products and services in retail store, kiosks and event environments.
- Educated consumers about product features during face-to-face interactions
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Developed strong relationships with retail partners, working together to increase overall sales performance across all locations.
- Increased department revenue by upselling premium services and retail products during client consultations.
Retail Assistant(Volenteer)
Mary Potter Hospice
10.2023 - 02.2024
- Helps customers to complete purchases by moving heavy items, collecting items
- Assisted customers by finding items quickly.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Systems Engineer
Armia systems
04.2022 - 05.2023
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
Technical Engineer
Buzzwork
02.2020 - 04.2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Education
Msc Electronics -
MG University
06.2017
BSc Electronics -
Calicut University
06.2014
Higher Secondary -
Kerala State Board
05.2010
Skills
- Observation skills
- Team work
- Technical product sales
- Sales assistance
- Problem solving
- Client relationship management
- Face-to-face communication
Certification
- DM WIMS -Medical College & Hospital
- Basic Life Support Training
Languages
English
Hindi
Malayalam
Timeline
Technology Sales Representative
Harvey Norman Computers
03.2024 - Current
Retail Assistant(Volenteer)
Mary Potter Hospice
10.2023 - 02.2024
Systems Engineer
Armia systems
04.2022 - 05.2023
Technical Engineer
Buzzwork
02.2020 - 04.2022
BSc Electronics -
Calicut University
Higher Secondary -
Kerala State Board
- DM WIMS -Medical College & Hospital
- Basic Life Support Training
Msc Electronics -
MG University
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