Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joby Thomas

Wellington

Summary

TO WORK FOR AN ORGANIZATION WHICH WILL HELP IN VALUE ADDITION AND SERVE AS A SPRING BOARD TO MOVE AHEAD IN MY CAREER BY PROVIDING ME INTERESTING CAREER OPPORTUNITIES AND HARNESS THE BEST OF MY CALIBER.

Overview

5
5
years of professional experience

Work History

Delivery Rider

DoorDash
11.2023 - Current
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.

Retail Assistant (Volunteer)

Mary Potter Hospice
10.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

System Engineer

Armia Systems Pvt. Ltd.
04.2022 - 05.2023
  • Managing service request and troubleshooting issues, updating tickets and escalating tickets
  • Deploying Office 365 services (users, security, SharePoint, exchange, teams, licensing, migrating Office 365 domains)
  • Design an Active Directory and Network Infrastructure, Forest and Domain Infrastructure
  • Managing networks, TCP, Wi-Fi, switching SDWAN
  • Implementing Group Policy Managing and Monitoring Dynamic Host Configuration protocol DHCP managing and monitoring Domain Name System DNS
  • Resolving IT Help Desk Emails and Resolving Client problem remotely through Team viewer/remote assistance or providing onsite support based on the type of problem
  • Manages and monitors all installed systems and infrastructure
  • Setup issues such as website migration, software settings
  • Maintaining current hosting environment in both a Linux and Windows environment
  • Troubleshooting advanced customer networking; connectivity issues; VoIP connectivity and quality of service and customer facing email issues
  • Assisting and maintaining Server based hardware.

Technical Engineer

Buzzworks Business Services Pvt. Ltd.
02.2020 - 04.2022
  • Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
  • Install, configure, and maintain software licensing, subscriptions, updates, patching of OS and applications in workstation, and virtual environments
  • Manage backup systems - Veeam Backup and Replication, Azure Recovery Services
  • Administered VMware virtual machines, hypervisors and clusters with support from virtualization engineers
  • Configuring firewalls, routing and switching to maximize network efficiency and security
  • Maximizing network performance through ongoing monitoring and troubleshooting.

System Admin

Soften Park Software and IT Solutions
12.2018 - 10.2019
  • Maintain hardware essential IT operations, including operating systems, security tools, applications, servers, Email, laptops, desktops, software.

Education

Microsoft Azure

Blue Shell Technology

RHCE -

Clado solutions
01.2020

M.Sc. ELECTRONICS -

MG university
11.2016

BSc Electronics -

Calicut university
08.2013

Higher secondary -

Kerala board
06.2010

Skills

  • Strong analytical and problem-solving skill
  • Ability to work independently and as part of a team
  • BASH, POWERSHELL scripting
  • Relevant knowledge on Linux & Windows Servers
  • Managing and Monitoring Web Hosting Panel like C Panel, Plesk Panel
  • Managing and supporting Web Hosting and Email Hosting

Languages

English
HINDI
MALAYALAM

Timeline

Delivery Rider

DoorDash
11.2023 - Current

Retail Assistant (Volunteer)

Mary Potter Hospice
10.2023 - Current

System Engineer

Armia Systems Pvt. Ltd.
04.2022 - 05.2023

Technical Engineer

Buzzworks Business Services Pvt. Ltd.
02.2020 - 04.2022

System Admin

Soften Park Software and IT Solutions
12.2018 - 10.2019

Microsoft Azure

Blue Shell Technology

RHCE -

Clado solutions

M.Sc. ELECTRONICS -

MG university

BSc Electronics -

Calicut university

Higher secondary -

Kerala board

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Joby Thomas