JOBY XAVIER
Auckland
Summary
I am a self-motivated, logical, proactive, and smart working professional with an uncompromising strive for quality in everything I do. An accomplished Integration Analyst with proven business analysis, requirements gathering, process mapping, stakeholder management, problem-solving and project management skills. I am an enthusiastic person who always loves to take on new challenges and constantly tries to upskill myself and master new processes and tools.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Integration Analyst
Netlogix Limited
06.2022 - Current
- Experienced Technical Integration Analyst with strong technical and business analysis skills
- Strong knowledge of API integration, data mapping, and system integration processes
- Agile software development framework
- Completed eight-plus system integrations and 50-plus client onboardings within a short span of two years
- Demonstrated ability to analyze complex systems and identify opportunities for optimization and process improvement
- Collaborate with internal and external stakeholders to identify and address business needs by documenting requirements and creating user stories
- Process mapping and solution diagramming
- Work with the in-house engineering teams to develop technical solutions
- Work with third-party software vendors to drive and facilitate change requests
- Work with delivery manager and product owner to groom backlogs
- Work with QA to create test cases and assist in User Acceptance testing
- Lead and drive system integration with client systems
- Plan and execute technical client onboarding promptly to perfection
- Continuous monitoring and issue resolution of existing integrations
Technical Support Specialist
Concentrix Limited
05.2020 - 06.2022
- Provide technical and customer service support to the client's customers using the client's computers, mobiles, tablets, and software
- Resolve all inquiries, where possible, in a single telephone call and/or escalate calls to specialist teams when required, troubleshoot technical and hardware issues
- Handle sensitive and confidential client data with integrity and professionalism
- Software troubleshooting and running diagnostic tests on client devices
- Maintain and update documentation and records in the CRM tool
- Maintain and update knowledge of supported client products and operational procedures
- Enrich, guide, and educate users
- Setting up services for client hardware
- Actively listen to customer issues to accurately determine customer requirements and provide solutions
Risk Analyst
EY GBS (India) LLP
04.2016 - 01.2019
- Identify, resolve, and document potential risks relating to 'Conflicts of Interest' and 'operational compliance breaches'
- Interact with EY member firms/Engagement Teams and collect relevant information and understanding of the engagement requirements to perform conflict checking
- Document potential conflicts of interest and compliance breaches through database research on parties involved in the engagement
- Perform initial reviews of submissions from client teams and evaluate completeness, accuracy, and appropriateness of proposed transaction/requests
- Formulate answers to client questions and document conflict resolution steps
Education
Postgraduate Diploma - Business
Massey University
12.2019
MBA - Business Systems and Finance
DC School Of Management And Technology
07-2015
Bachelor of Commerce - Finance And Taxation
Bharat Mata College
04-2013
Skills
- Business Analysis
- Requirements Gathering
- Jira
- Stakeholder Management
- Process Mapping
- Documentation
- Solution Diagraming
- System Integration
- Multitasking
- Cross Functional Team Collaboration
- Project Management
- Change Requests
- User Acceptance Testing
- Backlog Grooming
- End User Training
Certification
- Business Analysis "A to Z" Masterclass, Udemy
- 06/2023
Hobbies and Interests
Trading, Road trips, Football, Cooking, Crypto
Timeline
Technical Integration Analyst
Netlogix Limited
06.2022 - Current
Technical Support Specialist
Concentrix Limited
05.2020 - 06.2022
Risk Analyst
EY GBS (India) LLP
04.2016 - 01.2019
Postgraduate Diploma - Business
Massey University
MBA - Business Systems and Finance
DC School Of Management And Technology
Bachelor of Commerce - Finance And Taxation
Bharat Mata College
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