Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOCELYN HO

Auckland,New Windsor

Summary

More than two years of front desk work experience and many years of customer service experience, know everything about the service industry, willing to learn with an open mind, willing to help others, and have a good team spirit.

Overview

9
9
years of professional experience

Work History

Milk Tea Staff

Tea Talk
05.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.

Sales Assistant & Cashier

Hair & Beauty
05.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Live-streamer

Social Media Live App
06.2020 - 03.2024
  • Interact with everyone through live broadcast
  • Built and maintained an engaged social media following
  • Edited and published weekly video on Tiktok and others social media outlets
  • Build own fans

Customer Service

Online Sales
03.2019 - 03.2021
  • Respond to customers inquiries via the internet
  • Patient respond to customers and solve problems for customers
  • Explain the company's product knowledge to customers
  • Assist customers to make an appointment.

Waitress

Chinese Restaurant
05.2017 - 05.2019
  • Receive customers at the restaurant entrance to enter the restaurant
  • Place orders for customers and deliver food to customers
  • Keep the restaurant clean at all times
  • Deliver check and collect bill payment.

Reception

Education centre
01.2015 - 01.2017
  • Handled company correspondence, phones, email, and responded to customers
  • Completed scheduling duties, organized phone calls and appointments
  • Assisted in facilitating shipments, received and processed billing information.

Education

High School
01.2015

Skills

  • Creativity
  • Problem Solving
  • Ability to Multitask
  • Leadership
  • Communication Skills
  • Fast Learner
  • Ability to Work in team
  • Cleaning and organization
  • Customer service understanding
  • Sales experience

Languages

Chinese (Mandarin)
Full Professional
English
Full Professional
Chinese (Cantonese)
Full Professional

Timeline

Milk Tea Staff

Tea Talk
05.2024 - Current

Sales Assistant & Cashier

Hair & Beauty
05.2023 - Current

Live-streamer

Social Media Live App
06.2020 - 03.2024

Customer Service

Online Sales
03.2019 - 03.2021

Waitress

Chinese Restaurant
05.2017 - 05.2019

Reception

Education centre
01.2015 - 01.2017

High School

Similar Profiles

CREATE PROFILE
JOCELYN HO