Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Jocelyn Lal

Cromwell,OTA

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Guest-oriented hotel manager offering an year of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Iam hard working and driven individual who isn't afraid to face a challenge. Iam passionate about my work and I know how to get the job done. I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I -do.

Overview

18
18
years of professional experience

Work History

Motel Manager

Lake Dunstan Motel
07.2022 - Current
  • Trained new employees, demonstrating best methods for serving clients and guests and housekeeping.*
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Provided services efficiently and with high level of accuracy.
  • Team player with housekeeping.
  • Performing invoicing and receipting.

Chef

Orphans Kitchen
12.2019 - 04.2022
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders./

Checkout Operator

New World Supermarket
04.2017 - 12.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked personal identifications during alcohol and tobacco sales.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.

Logistics Manager

Viti Foods Fiji Ltd
08.2013 - 12.2016
  • Monitored logistics performance and identified improvement opportunities.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Directed shipping and receiving of wide range of products daily.
  • Coordinated dispatching local delivery to drivers to accomplish daily delivery requirements.
  • Planned and supervised shipments internationally and locally for production to end-user and scheduled daily and weekly routes.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Coordinating with international consignor and locking in freight charges per shipment.

Sales Consultant Representative

Pacific Agencies Fiji
03.2005 - 04.2013
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.

Education

Fiji

Diploma in Business Accounting6 - Accounting / Economics

Fiji National University
Fiji
10.2004

Skills

  • Supply Replenishment
  • Customer Relationship Management
  • Accounts Payable and Accounts Receivable
  • Employee Scheduling
  • Friendly warm manner
  • Team player
  • Strong attention to detail

Languages

English
Full Professional
Hindi
Full Professional
Fiji
Elementary

Reference

Mr Chris Toms

Ex Director Lake Dunstan Motel

Cromwell

P/H 0274773213


Mr Vishal Raju

Ex Director Orphans Kitchen

Cromwell

P/H 0226497357


Mrs Vilisi Bulavou

Checkout Operator

New World - Cromwell

P/H 0276253468




Timeline

Motel Manager

Lake Dunstan Motel
07.2022 - Current

Chef

Orphans Kitchen
12.2019 - 04.2022

Checkout Operator

New World Supermarket
04.2017 - 12.2019

Logistics Manager

Viti Foods Fiji Ltd
08.2013 - 12.2016

Sales Consultant Representative

Pacific Agencies Fiji
03.2005 - 04.2013

Diploma in Business Accounting6 - Accounting / Economics

Fiji National University

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