Jocelyn Tawhi
Whangarei,Whangarei
Summary
A bubbly, friendly and outgoing individual, my ability to work towards deadlines and work within a team and by myself gives me a strong work ethic. Interested in getting back into Customer Service, I am friendly, helpful and polite. Highly motivated and willing to stick to Health and Safety guidelines, I can offer you a person who is comfortable working in face paced environments and wanting to build on the skills I have already accumulated during my career.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Cleaner
Lodge Bordeaux
01.2019 - Current
- Cleaning lodge rooms, changing linen and replenishing amenities
- Mopping floors, cleaning bathrooms and working with one other staff member
Stay at Home Mum
01.2019 - Current
- All aspects of successfully raising a family and running the household
Call Center Representative
Amundson And Amundson
03.2023 - 06.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Inventory
Pak N Save
01.2019 - 12.2019
- Counting stock, recording stock numbers for re-order products
Cleaner
A Grade Cleaning
01.2017 - 12.2019
- Cleaning Housing NZ homes for new tenants and when tenants evacuated
- Full house cleans, from kitchens, bathrooms, ceilings, skirting boards and floors
Education
Business Administration
The Career Academy
Whangarei, NZ01-2023
Skills
- Cleaning expertise
- Chemical solutions knowledge
- Ability to train and coach others
- Computer skills in Word
- Database management
- Basic Excel knowledge
Trainingandlicence
- Restricted Licence
- Business Administration Course, Quantum Education, 01/01/17
References
- Claudia, Boss at A Grade Cleaning, 0211057556
- Hayden Purdei, Pak N Save Manager, 02102324833
Hobbies and Interests
Spending time with my kids
Attributesandqualities
- Can work to deadlines and great attention to detail
- A team player who is gentle, kind and willing to learn
- Trustworthy, respectful, and able to resolve conflict
- Resilient, diligent, positive, and determined
Timeline
Call Center Representative
Amundson And Amundson
03.2023 - 06.2023
Cleaner
Lodge Bordeaux
01.2019 - Current
Stay at Home Mum
01.2019 - Current
Inventory
Pak N Save
01.2019 - 12.2019
Cleaner
A Grade Cleaning
01.2017 - 12.2019
Business Administration
The Career Academy
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