Jodeci Rameka
Rotorua,BOP
Summary
Energetic and bubbly individual with 6 years of experience in an Adventure Tourism office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls and providing top tier customer service. Seeking an opportunity to grow, learn and exceed outside of current limits within a new and exciting workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Receptionist/Park Operator
Velocity Valley LTD
1335 Paradise Valley Road, Ngongotaha 3072
10.2017 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained transaction security by verifying payment cards against identification via phone call or email.
- Resolved customer problems and complaints on site, over the phone or through email in a professional manner.
- Assisted guests with transactions for rides to enjoy adrenaline filled experiences.
- Entering data into excel spreadsheets daily to keep track of records. E.g Daily Sales Summary, First of Month Stats.
- Tested rides before opening park to guests to optimize safety. Signing off Daily Safety checks in Safety Champion and End Of Day stats.
- Worked controls, buttons and switches to safely operate rides.
- Fastened customer safety belts and harnesses to prevent injuries during rides.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input financial data and produced reports using Xero.
Education
Certificate And Diploma - Adventure Tourism
Toi Ohomai Institute of Technology
Mokoia, NZ11.2017
NCEA Levels 1,2 And 3 -
Putaruru College
Putaruru, NZ12.2015
Skills
- Microsoft Office
- Organization and Time Management
- PPE Use
- Critical Thinking
- Data Entry
- Safety Inspections
- Customer Service
- Cash Handling
- Customer Relations
- Workplace Safety
- Able to work in a team and independantly
Certification
- Working from Heights Training - [2020-2023]
- PHEC (Pre Hospital Emergency Care) - [2021-2023]
Additional Information
References available on request
Timeline
Front Office Receptionist/Park Operator
Velocity Valley LTD
10.2017 - 11.2023
Certificate And Diploma - Adventure Tourism
Toi Ohomai Institute of Technology
NCEA Levels 1,2 And 3 -
Putaruru College