Jodene Williams
Abbotsford,OTA
Summary
Proven abilities as a team member, Strong customer focus and relationships, Enthusiastic and passionate outlook with desire to gain more knowledge, General running of a small café and bar "Hand's on" approach to all areas of the kitchen, Barista, experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm welcoming environment. Responsible Quality Control Officer with a knack for developing effective quality control procedures. Great problem-solving, decision-making and communication skills. Exceptionally talented in keeping accurate records and carrying out statistical analysis.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Control Officer
Tuapeka Gold Print
Dunedin, OTA
10.2023 - Current
- Enhanced product quality by implementing rigorous inspection procedures and protocols.
- Reduced defect rates through the development of comprehensive testing methodologies.
- Improved customer satisfaction with consistent delivery of high-quality products, adhering to strict industry standards.
- Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
- Result Sustained a safe working environment with adherence to safety protocols during all quality control tasks.
Senior Retail Assistant
Night N Day Green Island
Dunedin, OTA
03.2015 - 10.2023
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Conducted regular audits of store operations, identifying areas for improvement and implementing corrective actions.
- Demonstrated strong leadership skills in managing team performance, setting goals, and providing constructive feedback.
- Maintained accurate records of transactions for efficient reporting and analysis purposes.
- Developed strong rapport with customers by understanding their needs and preferences.
- Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
- Trained team members in successful strategies to meet operational and sales targets.
COOK / BARISTA
Quench Café & Bar
01.2009 - 03.2015
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Dedication to superior customer service
- Excellent time management and organizational abilities
- Baking Food Preparation Food Control Plan Duty Manager Ordering Ensuring that appropriate levels of hygiene and cleanliness are maintained in the kitchen
- Engendered customer loyalty by remembering personal preferences and allergy information
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Controlled line and crowd with quick, efficient service.
shed hand
Thomas shearing
01.2008 - 01.2009
- Team work
Quality Control Inspector
Silver Fern Farms
Mosgiel, OTA
01.2002 - 01.2008
- Meat packing QA
- Inspected finished products for quality and adherence to customer specifications.
Education
Higher School Certificate -
THE TAIREI HIGH SCHOOL
01.1996
Skills
- Baking
- Coaching
- Customer Service
- Kitchen
- Ordering
- Receptionist
- Retail Sales
- Time Management
- Packer
- Cash Handling
- Self Motivated
- Strong Communication Skills
- Self motivated
- Cash handling
- Great work ethic
- Strong attention to safe food handling procedures
- Exceptional customer service
- Opening and closing duties
- Food preparation
- Up-selling
Certification
- Sixth Form Certificate
- Higher School Certificate THE TAIREI HIGH SCHOOL
- Completed Higher School Certificate
- Duty Manager
- 167 food handling
Timeline
Quality Control Officer
Tuapeka Gold Print
10.2023 - Current
Senior Retail Assistant
Night N Day Green Island
03.2015 - 10.2023
COOK / BARISTA
Quench Café & Bar
01.2009 - 03.2015
shed hand
Thomas shearing
01.2008 - 01.2009
Quality Control Inspector
Silver Fern Farms
01.2002 - 01.2008
Higher School Certificate -
THE TAIREI HIGH SCHOOL