Jodi Phillips
CILT - Student DIP International Supply Chain Management
Hamilton,WKO
Summary
“Highly motivated logistics sales consultant with over 7 years of experience in the Logistics and Freight industry. Proven track record of exceeding sales targets and building strong relationships with clients.
I am Skilled in identifying customer needs and providing effective solutions that increase revenue and improve customer satisfaction. Excellent communication skills and ability to work well under pressure.”
I am known as being a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Owner Operator Contract Courier
New Zealand Couriers
12.2020 - 02.2023
- Numerical and analytical skills
- Invoice development
- Customs documentation
- Inventory management software
- Distribution management
- Quality assurance
- Attention to detail
Field Sales Representative
New Zealand Couriers
Hamilton, WKO
01.2017 - 01.2020
- Sourcing new business opportunities, maintaining strong existing business relationships
- Contracts include;
- Various new government contracts | New Zealand Police confidential freight | New Zealandbanking freight mail | Medical samples and supplies time critical | Veterinary samples |
- Rescue services medical supply chain | Distribution of emergency services locally |perishable food and medical distribution, Sourcing new business enquiries and onboarding to New Zealand Couriers
- Account management; maintaining and enhancing relationships, building rapport
- Delivery partner management for 20+areas from Coromandel to Taumarunui
- Overseeing distribution and operations and handling a wide range of sales and serviceenquiries from new and existing customers
- Held field sales representative roles at various locations with up 280 customers
- Commenced in a telesales role assisting Account Managers
- Freight systems software
- CRM training: customer relationship management software
- Dangerous goods laws and implementation training
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Administration Officer
New Zealand Couriers
01.2015 - 01.2017
- Customer Service | Communications | Logistics (and related) Expertise
- Highly capable to handle variety of service and logistics roles with 20+ years' experience
- Committed to delivering highest levels of service and 100% customer satisfaction
- Develops excellent business relationships at all levels, quickly builds a good rapport.
- Confident to adhere to strict service standards and demanding business processes
- Communicates expertly (written and verbally) in all professional business situations
- Organized, efficient with strong attention to detail and expert time management
- Strong office administration skills, proficient in use of variety of computer systems
- Committed to ongoing learning and development, quickly learns new knowledge and skills
- Great personal ethics; friendly, approachable and helpful to clients and colleagues, Handling international and domestic freight related sales, logistics and service enquiries
- Preparing quotes, completing various documentation and paperwork for business and personal freight solutions
- Claims management; investigating damaged parcels, problem solving claims issues
- General reception and providing a wide range of customer service enquiries
- Checking stock levels, ordering stock as required, assisting with packaging, Microsoft office
- Completing Regional Claims Officer training
Education
Diploma - International Logistics & Transport - Supply Chain
AcademyGlobal
New Zealand 2023.05 - 2023.07
Certificate III - Business Administration
Wintec
Hamilton, WKO07.2015
Skills
- Strong Interpersonal/Verbal / Non-Verbal/Written / Effective Communication Skills
- KPIs, Domestic/International/CRM
- SLA Contracts / Time Critical Sample Freight
- Logistics / Operations policies and procedures
- CRM / Customer Retention Management
- Business Development / Negotiation
- International New & Existing Sales / Reverse Logistics, Freight Forwarding DX Mail, FedEx, TNT, DHL
- Domestic Logistics - New & Existing Sales / Reverse Logistics, Freight Forwarding
- Strong Interpersonal / Communication - Verbal / Non-Verbal - Written Business Administration / Effective Communication Skills
- Key Performance Indicators (KPIs)
- SLA Contracts / Service Level Agreements
- Logistics / Operations policies and procedures
- Business Development / Negotiation
- International New & Existing Sales / Reverse Logistics, Freight Forwarding DX Mail, FedEx, TNT, DHL
- Domestic Logistics - New & Existing Sales / Reverse Logistics, Freight Forwarding
- Financial Management
- Supply Chain Distribution
- Market Growth
- Systems Implementations
- Customer Service
- Project Management
- Corporate Social Responsibility
- Cost Containment
- Staff Training
- Microsoft Visual Basic
- High-Pressure Environments
- Tax Software
- Microsoft Windows
- Microsoft Excel
- Manage Budgets
- Policy and Procedure Implementation
- Process Improvement Strategies
- Staff Management
- Employment Law
- SAP Expertise
- Order Supplies
- Manage Contracts
- Strategic Partnership
- Contract Development
- Sales Activities
- Cost Management
- Business Management Principles
- Planned Equipment Constraints
- Project Development
Accomplishments
- 2018 International Sales Champion - Hamilton Sales Team - 9 Team Members
- 2018 Appreciation Award for New Zealand Couriers Third Party Agent - 23 Agent Accounts Waikato Region
- 2020 Sales Monthly Target - 130% for domestic freight solutions, including e-Commerce, International, New Business & Existing Account Management
- 2019 & 2020 Health and Safety Representative - New Zealand Couriers, Hamilton Sales Team 9 Team Members
- 2020 Dangerous Goods Endorsement - Exp 2025
- 2020 Courier Owner Operator Contract - Whitianga, New Zealand Couriers, 2 year Signed Contract, Operations / Distribution Manager.
Additional Information
New Zealand Couriers - Administration Manager & Claims Officer
Jill Ryan
Email: jill.ryan@nzcouriers.co.nz
Mob: 027 298 1865
New Zealand Couriers - Sales Manager
Roger Farrelly
Email: roger.farrelly@nzcouriers.co.nz
Mob: 027 705 4409
New Zealand Couriers - Distribution Manager
Hope Fairley
Email: hope.fairley@nzcouriers.co.nz
Mob: 027 1800 1750
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Diploma - International Logistics & Transport - Supply Chain
AcademyGlobal
2023.05 - 2023.07
Owner Operator Contract Courier
New Zealand Couriers
12.2020 - 02.2023
Field Sales Representative
New Zealand Couriers
01.2017 - 01.2020
Administration Officer
New Zealand Couriers
01.2015 - 01.2017
Certificate III - Business Administration
Wintec
Similar Profiles
Sanket MenroSanket Menro
COURIER CONTRACTOR at New Zealand CouriersCOURIER CONTRACTOR at New Zealand Couriers
DHRISHTI SADHWANIDHRISHTI SADHWANI
Accounts Receivable at New Zealand CouriersAccounts Receivable at New Zealand Couriers
Amy WhitlockAmy Whitlock
Operations Assistant at New Zealand CouriersOperations Assistant at New Zealand Couriers