Jodi Phillips
Hamilton
Summary
Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Owner Operator Courier Contractor /Distribution Manager
New Zealand Couriers
12.2020 - 03.2023
- Customer Service Specialist / Employee Trainer & Recruitment
- Small Transport Fleet of 3 Courier Vans / 5 Full-time Employees
- Sales / New & Existing Customer Management
- Distribution / Logistics Depot Manager
Senior Sales Consultant /Customer Service Specialist
New Zealand Couriers
07.2017 - 11.2020
- Senior Telesales & Field Experience - 4 years
- Existing Sales Business Portfolio - 280 Clients - Service Area of Coromandel Town / Taumaranui
- Maintained Customer Relationships
- Excelled Sales KPI Targets
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Administration Assistant
New Zealand Couriers
08.2015 - 07.2017
- Front-line Reception / International & Domestic Sales
- Microsoft Office / Word / Excel etc / CRM
- Excelled Customer Service Representative / New Staff Trainer
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Branded company supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
Education
Introduction Certificate - Freight Forwarding / Export Introduction Course
IVS Training
Hamilton07.2023
Level 3 Certificate - Business Administration
Wintec
Hamilton, NZ01.2015
Skills
- Freight Operations
- Critical Thinking
- Complex Problem-Solving
- Freight Sales
- Customer Satisfaction
- Shipment Tracing
- Customer Experience
- Invoice Customers
- Small Fleet of 3 Vans & 5 Staff
Timeline
Owner Operator Courier Contractor /Distribution Manager
New Zealand Couriers
12.2020 - 03.2023
Senior Sales Consultant /Customer Service Specialist
New Zealand Couriers
07.2017 - 11.2020
Administration Assistant
New Zealand Couriers
08.2015 - 07.2017
Introduction Certificate - Freight Forwarding / Export Introduction Course
IVS Training
Level 3 Certificate - Business Administration
Wintec
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