Jodie Mahan
Tawa,Wellington
Summary
Dynamic leader with a proven track record at The Orthodontist, specializing in strategic planning and staff management. Demonstrated ability to drive cross-functional collaboration and operational excellence, resulting in triple-digit growth. Proficient in project management and coaching, transforming challenges into opportunities while fostering a culture of innovation. Aiming to leverage expertise to further enhance organizational performance and team development.
Overview
14
14
years of professional experience
Work History
Business Manager
The Orthodontist
04.2022 - Current
- Managed clinical and property aspects in a multi-clinic setup.
- HR – Recruitment, coaching, performance management.
- Contract negotiations.
- Accounts Payable/Receivable/Debtors
- Software Management including CRM - SOE
- Payroll (MYOB/Xero), Job Scheduling , Complaint management, Marketing and Social Media
- Monitored regulatory compliance in health and safety practices.
- Business development, cross-stream sourcing, and succession planning.planning
- Provided feedback to improve strategies, programs and initiatives.
- Designed and executed marketing and sales strategies to increase market share.
- Sourced and designed refit projects to generate revenue streams and or improve operational efficiencies
- Recruited and trained a high-performing clinical team to support direction of business
Practice Manager
Greenwood Grincare
08.2020 - 04.2022
- Day to day management of multi dentist practice
- Accounts Payable/Receivable/Debtors
- Software Management including CRM - SOE
- Payroll (MYOB/Xero), Job Scheduling , Complaint management, Marketing and Social Media
- Health & Safety compliance and auditing
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
Village Manager
Ryman Healthcare
01.2020 - 04.2020
- Day to day management of the largest aged care village in Wellington
- Overseeing all aspects of care for 500 residents
- Leading, motivating and developing a professional team of 170 full time equivalents
- Maintaining occupancy and sales, procurement of assets
- Liaising with residents to ensure high satisfaction levels, managing any issues or complaints
- Developing and implementing best practice initiatives village wide
- Coordination and compliance to audit requirements
Clinic Manager
Fertility Associates
01.2019 - 12.2019
- Day to Day operational management of this private hospital
- Team leadership; providing direction and development to all staff
- Negotiating and tendering for DHB work, managing workloads and profitability
- Liaising, and building rapport with colleagues and the likes of DHB’s and boards
- Preparing for change; foreseeing and mitigating potential risks to the business
- Health and Safety, procurement and management of assets, considering best practice
- Project Design and Management for a multi-million-dollar relocation project
- Contributed positively to the Clinical Management group
Business Manager
Green Cross Heath
01.2017 - 01.2019
- Managing a large multi-site pharmacy and retail store
- Ensuring the development of new business, business forecasting, project management
- Stock control; accounts payable and receivable, payroll and wage control
- Overseeing customer service and handling customer complaints
- Team leadership; recruitment, performance management and coaching
Regional Manager
Greencross / Animates / Vet Care Group
01.2016 - 01.2017
- Managing 8 sites mixed between large format retail and Vet Clinics
- Overseeing change management, developing and implementing best practice guidelines
- Forecasting and delivery of key performance indicators, staff recruitment and supervision
- Managing event and sourcing sponsorship opportunities
Practice Manager
Rappaw Veterinary Care
01.2013 - 01.2016
- Managing business operations of the multi-site vet practice
- Supplier negotiations, promotions and marketing, procurement
- Managing contract reviews and negotiations
- Winner of Medium Business of the Year award, Porirua Chamber of Commerce Awards, 2015
Area Manager
Weight Watchers NZ
01.2011 - 01.2013
- Recruiting, coaching, performance management of leaders and meeting staff
- Stock procurement, loss prevention, merchandising
- Budgets, forecasting and risk analysis, property management; rents, maintenance etc
- New business development, local area marketing including Expos, media and radio
- Managing the At Work programme co-ordinators to development multiple revenue streams
- Managed and facilitated multiple large scale conferences
- Managed and facilitated the redesign and relocation of 'Fertility Associates'
- Achieved Business awards for Rappaw Veterinary care Top Medium Business
- Achieved year on year growth for all business consistently
- With triple digit increases for 'The Orthodontist'
Education
Management Systems -
Michael Hill
01.2008
Harry Freedman courses -
01.2008
Harry Freedman courses -
01.1999
Sales Team Training -
David Forman
01.1999
Skills
- Staff management
- Logistics management
- Performance evaluations
- Strategic planning
- Vendor engagement
- Issue resolution
- Product launches
- Client relationship management
- Risk assessment and management
- Project management
- Operational leadership
- Cross-functional collaboration
- Human resources management
- Financial administration
- Employee scheduling
- Negotiation
- Sales and marketing
- Loss prevention
- Coaching and mentoring
- Analytical thinking
References
Available upon request
Computertechnology
- Microsoft Windows Vista XP, 2000, ME, 95, and 97: Word, Outlook, Excel, PowerPoint
- AS400, JDE Edwards, and Citrix
- Skilled in use of both Windows and Mac applications
- PayGlobal, Xero, AcePayroll, MYOB, Vetfirst, Timepeace, Exact TOPS various scheduling and customer management software, Publisher and Photo Shop
Affiliations
- Perfroming Arts - includine Theatre and Film work
- Scuba diving - Padi qualified
- Motorbikes
References
References available upon request.
Timeline
Business Manager
The Orthodontist
04.2022 - Current
Practice Manager
Greenwood Grincare
08.2020 - 04.2022
Village Manager
Ryman Healthcare
01.2020 - 04.2020
Clinic Manager
Fertility Associates
01.2019 - 12.2019
Business Manager
Green Cross Heath
01.2017 - 01.2019
Regional Manager
Greencross / Animates / Vet Care Group
01.2016 - 01.2017
Practice Manager
Rappaw Veterinary Care
01.2013 - 01.2016
Area Manager
Weight Watchers NZ
01.2011 - 01.2013
Management Systems -
Michael Hill
Harry Freedman courses -
Harry Freedman courses -
Sales Team Training -
David Forman