Jodie McCown
Levin
Summary
Proven leader with extensive experience at Liquorland, adept in staff training and customer service excellence. Elevated customer satisfaction and financial accuracy through strategic team leadership and decision-making. Skilled in fostering team motivation and developing strong customer relations, ensuring business growth and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Liquorland
02.2019 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Senior Caregiver
Oceanview Resthome Otaki Beach
08.2016 - 01.2017
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Developed strong rapport with patients and families, fostering trust and open communication.
Senior Caregiver
TeWhanau Resthome and Hospital
07.2014 - 08.2016
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
Caregiver
Lavender Blue
11.2011 - 07.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Checkout Operator
New World Levin
04.2006 - 03.2010
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Education
St Marys Diocesan School For Girls
Stratford, TKIPalmerston North Girls High School
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
Certification
LCQ
Duty manager license
Timeline
Assistant Manager
Liquorland
02.2019 - Current
Senior Caregiver
Oceanview Resthome Otaki Beach
08.2016 - 01.2017
Senior Caregiver
TeWhanau Resthome and Hospital
07.2014 - 08.2016
Caregiver
Lavender Blue
11.2011 - 07.2014
Checkout Operator
New World Levin
04.2006 - 03.2010
St Marys Diocesan School For Girls
Palmerston North Girls High School
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