Jodie Weenink
Karaka,New Zealand
Summary
I am a strong, driven and focused woman who found a passion in the Transport and Logistics world at Mainstream. I have always been interested in big industry within a fast-paced and high-stakes environment. At Mainstream, I was lucky enough to have amazing people that were supportive of my never-ending thirst for understanding around all the different aspects of the industry. Thus, fueling my interest and passion for it even more. Now that I have found the industry that I love and am settled into family life, I am wanting to progress and develop my skills and knowledge even more. I am wanting to join a business that could offer me a path, potentially for the rest of my career.
Overview
7
7
years of professional experience
Work History
Account Manager
Mainstream New Zealand Ltd.
09.2019 - Current
- Through this time I have been responsible for a large number of the key accounts within the business.
- I have shown ability to see and execute growth opportunities along with creating efficiencies within some internal processes to better service my customers.
- After 5 years of managing my portfolio, I have maintained integral relationships with my customers across all levels of business.
- Throughout my tenure at Mainstream, I have come across many different types of customers, some of which have been on the more challenging side. In these instances, I have always had the confidence to stand my ground and be firm but professional to ensure my customers are aware of their own responsibilities within their operation whilst ensuring I am upholding a high level of accountability through honest and clear communication.
- I have always worked with my customers to find efficiencies for them and resolutions to issues that may arise or that they may have experienced in the past prior to my taking over the management of their account. In fact, this plays on one of my strengths. My instinct to see an issue, the drive to investigate it and to be proactive in providing solutions based on individual requirements of a business.
- I have worked with senior management to highlight and create solutions and efficiencies within our operation.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- I successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- I conduct regular account reviews via internal reporting to identify areas for improvement and ensure continued success.
- I have established clear communication channels between clients and internal teams, ensuring seamless project execution.
- I have cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- I have worked with our team to implement strategies to increase revenue from existing accounts through upselling and cross-selling initiatives like the Global services, 3PL operations, TDL and Semco fleet. Thus further knitting customers in with Mainstream.
- Drove revenue growth by identifying new business opportunities within existing accounts. Eg, Pallet and tote returns.
- I have streamlined internal processes for better efficiency in account management tasks.
- Identifying at-risk accounts through monitoring and analysis and then implementing retention strategies to prevent churn.
Ambassador
Manukau Toyota Group
08.2017 - 10.2018
- I was charged with revamping their customer experience across their 6 dealerships in line with the worldwide rollout of their new Kaizen vision out of Japan
- This was a limited tenure
Education
St Cuthberts College
Kings College
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Revenue Generation
- Problem-Solving
- Customer Service
- Multitasking
- Decision-Making
- Excellent Communication
- Data Entry
- Task Prioritization
- Creative Strategies
Attributes
Strong work ethic and persistence, Determined to succeed, Sincere and genuine, Reliable and dependable, Thirst for knowledge, Integrity and moral compass, Problem-solving skills, Maintaining balance in life, Trusting in processes and others
Personal Information
Date of Birth: 11/12/81
Previous Experience
- Pretoria, South Africa, Lived overseas, raised two teenage boys.
- Jakarta, Indonesia, Travelled frequently.
- Perth, Australia, Worked for a mining company developing an iron ore mine in Sierra Leone.
- Melbourne, Australia, Worked in private security for celebrities.
- Sydney, Australia, Worked on a privately owned super yacht.
Timeline
Account Manager
Mainstream New Zealand Ltd.
09.2019 - Current
Ambassador
Manukau Toyota Group
08.2017 - 10.2018
Kings College
St Cuthberts College
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