Jodine Thornton
Papamoa Beach,New Zealand
Summary
Dedicated customer service professional with over 20 years of experience, recognized for exceptional interpersonal skills and a proven ability to excel in team environments. Demonstrates adaptability and flexibility in addressing challenges, consistently working methodically towards achieving organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
Mobility Consultant
Your Way Kia Roha
Papamoa, Papamoa
05.2024 - Current
- Maintained an organized store environment by restocking shelves and organizing displays.
- Maintained accurate records of all transactions using POS software systems.
- Greeted customers, identified their needs and provided assistance with product selection.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Operated cash register to process payments from customers accurately and efficiently.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Health Care Assistant
Consult 365
Papamoa, New Zealand
01.2022 - 04.2024
- Worked with nurses to uphold cleanliness and safety standards enhancing patient recuperation.
- Addressed needs for extra blankets and other personal comforts.
- Collaborated with nurses to manage testing procedures and laboratory preparations.
- Conducted routine diabetes testing for patients.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
Community Facilitator
Connexu
Tauranga, New Zealand
12.2022 - 12.2023
- Providing disability support that is tailored specially to the unique needs of each individual and supporting adults with intellectual disability
- Maintaining and updating financial ledgers, monthly reports, daily notes on each of the partners that are supported as well as and arranging appointments
Support Worker
Vision West Healthcare
Tauranga, New Zealand
01.2019 - 01.2022
- To provide safe, culturally appropriate home healthcare services to the Client that allow them to remain independently in their own home
Director
Decorlicious Distributors
Papamoa, New Zealand
01.2009 - 01.2022
- Managing a wholesale business selling Danish toys to New Zealand retailers, processing, and dispatching orders, and arranging courier collections as well as imports from China
- Managing Inventory and adjusting costs, banking, cash control, GST and reconciling bank statements using Xero and all general administration
Administrator
Jock Freight
Tauranga, New Zealand
01.2015 - 01.2019
- Assisting with import and export clearance files, including arranging delivery with transport providers, and providing telephone support and email response to customers
- Monitoring to ensure shipments meet the vessels on time, completion of purchase orders and invoicing
- Monitor all airfreight which are imported or exported, Banking reconciliation by calculating and checking all the purchase orders and records are correctly charged
- Prepare GST filing to Inland Revenue, PAYE processing for Staff and send report to Inland revenue
Customer Service Representative
Tower insurance
Auckland, New Zealand
01.2001 - 01.2005
- Selling various types of insurance policies on behalf of insurance companies, by phone and in person, working towards and achieving targets while maintaining excellent customer service
- Outbound calling to renew policies and to generate new sales, and to gather information for claims on policies
- Overseeing and updating website products and promotions, ensuring compliance to legal requirements, utilising Facebook, and newsletters to promote brands and business
- Sales, Marketing, and advertising using conventional and web-based methods and answering customer enquiries by phone or email
Various roles
Telecom New Zealand Limited
Auckland, New Zealand
01.1990 - 01.2001
- 1997- 2001 Service Events Co-ordinator: Managing both predicted and unexpected service outages with the design and implementation of procedures to notify and inform clients, minimise disruption and support processes to restore service efficiently
- 1994-1997 Business Service Consultant: Identifying customer needs in person and by phone, recommending appropriate products and services
- Testing complex faults, analysing customer problems
- 1993-1994 Customer Installation Administrator: Working alongside company contractors, issuing work orders for business and residential installations
- 1991-1993 Toll Investigation Administrator: Investigating discrepancies in customer accounts and incidences of telecom fraud on national and international toll calls
- 1990 -1991 Banking Reconciliation Role: Receipting and recording payment batches and ensuring documentation and management of an effective and up to date filing system
Education
NZ Certificate Retail 3
Service IQ
Tauranga, NZ10-2024
Business Administration Level 3 -
Open Polytechnic
01.2024
NZ Certificate in Health and Wellbeing Level 4 - Mental health and addictions
Kalandra Health
Auckland01.2023
Small Business Management Level 4 -
Te Wananga O Aotearoa
Auckland01.2008
NZ Certificate in Health and Wellbeing Level 2 -
Career Force
TaurangaNZ Certificate in Health and Wellbeing Level 3 -
Career Force
TaurangaSkills
- Team Leadership
- Relationship Management
- Administration
- General office skills
- Disability support
- Relationship building
- Customer service
- Time management
Hobbies and Interests
- Walking and outdoors
- Equine and aviation activities with the children
- Cooking
- Pets
References
References available upon request
Timeline
Mobility Consultant
Your Way Kia Roha
05.2024 - Current
Community Facilitator
Connexu
12.2022 - 12.2023
Health Care Assistant
Consult 365
01.2022 - 04.2024
Support Worker
Vision West Healthcare
01.2019 - 01.2022
Administrator
Jock Freight
01.2015 - 01.2019
Director
Decorlicious Distributors
01.2009 - 01.2022
Customer Service Representative
Tower insurance
01.2001 - 01.2005
Various roles
Telecom New Zealand Limited
01.1990 - 01.2001
NZ Certificate Retail 3
Service IQ
Business Administration Level 3 -
Open Polytechnic
NZ Certificate in Health and Wellbeing Level 4 - Mental health and addictions
Kalandra Health
Small Business Management Level 4 -
Te Wananga O Aotearoa
NZ Certificate in Health and Wellbeing Level 2 -
Career Force
NZ Certificate in Health and Wellbeing Level 3 -
Career Force
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