Joseph Holmes
Whangarei,NTL
Summary
Dynamic operations supervisor with a proven track record at Team Global Express, excelling in strategic planning and performance improvements. Skilled in team leadership and relationship building, I implemented process enhancements that boosted operational efficiency. Committed to fostering a culture of collaboration and exceptional customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Team Global Express
2025 - Current
- Oversaw daily operations, ensuring efficient workflow and resource allocation.
- Developed and implemented process improvements to enhance operational efficiency.
- Managed cross-functional teams to achieve strategic objectives and performance targets.
- Led training initiatives for staff, fostering a culture of continuous improvement and safety compliance.
- Collaborated with senior leadership to align operational strategies with business goals.
Store Supervisor/Relief Dispatcher
Team Global Express
2023 - 2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Metro Driver (Class 4)
Toll/Team Global Express
2020 - 2022
- Operated and maintained delivery vehicles, ensuring compliance with safety regulations.
- Managed efficient route planning to optimize delivery schedules.
- Conducted routine vehicle inspections
- Assisted in training new drivers on operational protocols and safety procedures.
Metro Driver (Class 2)
Toll/Team Global Express
2019 - 2020
- Operated delivery vehicles safely and efficiently across designated routes.
- Ensured timely deliveries while adhering to traffic laws and company policies.
- Conducted routine vehicle inspections to maintain compliance with safety standards.
- Collaborated with dispatch teams to optimize route planning for efficiency.
Driver
ELGAS
2019 - 2019
- Collaborated with dispatch team to coordinate schedules and resolve delivery issues promptly.
- Implemented process improvements that reduced delivery times and enhanced service quality.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Freight Handler
Toll/Team Global Express
2019 - 2019
- Operated forklifts for efficient freight movement and loading.
- Ensured accurate documentation of incoming and outgoing shipments.
- Coordinated with team members to streamline warehouse operations.
- Conducted routine inspections of freight handling equipment for safety compliance.
Gas Filler
ELGAS
2013 - 2019
- Operated filling machinery to ensure accurate product packaging.
- Trained new team members on equipment operation and safety protocols.
- Streamlined filling processes, reducing downtime and increasing output.
Skills
- Organizational development
- Teamwork and collaboration
- Relationship building
- Team leadership
- Operations oversight
- Strategic planning
- Performance improvements
- Customer service
Certification
- Certified Gas Filler
- Class 2 driver
- Class 4 Driver
- Forklift Operator
- Dangerous goods
Timeline
Operation Supervisor
Team Global Express
2025 - Current
Store Supervisor/Relief Dispatcher
Team Global Express
2023 - 2025
Metro Driver (Class 4)
Toll/Team Global Express
2020 - 2022
Metro Driver (Class 2)
Toll/Team Global Express
2019 - 2020
Driver
ELGAS
2019 - 2019
Freight Handler
Toll/Team Global Express
2019 - 2019
Gas Filler
ELGAS
2013 - 2019