Joe Ismail

Work History

Customer Relation Manager - Electric Department

Harvey Norman

03.2020 - Current

Managed over 35 Staff and Increased sales by 30%.
Built relationships with customers and community to establish long-term business growth.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Acted as team leader in group projects, delegating tasks and providing feedback.
Exercised leadership capabilities by successfully motivating and inspiring others

Store Manager - Computer Department

Harvey Norman New Zealand

03.2017 - 02.2020

Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Leading the sales and market share growth, whilst managing all aspects of operations -Full financial accountability for meeting budgets and for driving programs and plans which achieve growth and maximize profit returns -
Positively influence and lead store operations, driving a strategic and high impact business plan to enhance sales, grow customer traffic and improve overall bottom line performance -Setting the style and brand guide that
Reflects Harvey Norman's vision and values of next-generation consumer electronics -Implementing in store merchandising standards, brand image,
SOP's (store operating procedures) marketing calendars and various promotional plans -Utilizing consumer insights and demographics to enhance in store merchandising, thereby achieving critical take-up of top-selling products during times of economic and consumer decline -Improved bottom- line (net margin) through greater governance of inventory management, minimization of shrinkage and reducing the number of full-time employees -
Liaising with suppliers and consumers to gain retrospective views on markets and consumer trends -Creating various local advertising campaigns, actively building a positive relationship with media groups, thereby securing better placement and pricing for both local paper and radio advertising -Leading the recruitment, training and development of a performance driven team, ensuring that individuals take responsibility for sales, service, company policies and standards
Built relationships with customers and community to establish long-term business growth.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Acting Store Manager

Noel Leeming

12.2014 - 01.2017

Assisted in recruiting, hiring and training of team members.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Area Account Executive

Xerox

05.2014 - 11.2014

Operating as the lead point of contact for any and all matters specific to your accounts - Building and maintaining strong, long-lasting customer relationships - Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Summary

Overview

Work History

Customer Relation Manager - Electric Department

Store Manager - Computer Department

Acting Store Manager

Area Account Executive

Education

MBA - Business Administration And Management

Skills

Certification

Languages

Timeline

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