Joe Singh
Summary
Results-oriented graduate with a Diploma in Information Technology in software development with 2.5+ years of work experience. Aiming to leverage the academic experience and proven knowledge of hardware and software. Frequently praised as hard-working by peers. Ambitious about technology and eager to learn new things.
I also manage my home proxmox server with 2 nodes trying to learn more about virtualisation and studying for CCNA on the side.
Overview
4
4
years of professional experience
Work History
IT Service Desk Support
Rotorua Lakes Council
12.2020 - Current
- Responding to user inquiries via phone, email, or in-person.
- Identifying and resolving technical problems
- Providing instructions and guidance on the use of software and hardware.
- Escalating complex problems to higher-level support personnel.
- Keeping accurate records of user interactions and problem resolutions.
- Identifying and suggesting possible improvements to existing processes and systems.
- Obtaining price estimates for hardware from authorized vendors and making purchases of equipment such as laptops, monitors and accessories.
- Granting access to the ICT system for users with the appropriate security clearance.
- Overseeing the procedures involved in getting rid of company assets.
- Handling the administration of the Active Directory for new and departing users.
- Assembling laptops, resetting them if necessary, troubleshooting and repairing hardware issues, documenting and forwarding them to authorized repair centres.
- I am also responsible for handling and safeguarding backup tapes by removing them from servers and maintaining multiple copies in off-site storage facilities.
- In addition, I conduct regular visits to the different locations under my responsibility. This includes 11 sites, including my primary work location. The visits may be scheduled on a weekly basis or as required.
IS Service Desk Analyst
Lakes District health Board
07.2020 - 11.2020
- Building laptops and computers with latest OS and software provided using SCCM deployment
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
Service Technician
PARTAP COMPUTERS
09.2013 - 06.2015
- Building new computers from scratch and repairing the old ones and replacing the ol parts with new one.
- Provided information to customers regarding repair or service options.
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Diploma - Software Development
Toi Ohomai
Rotorua04.2019
Diploma - Computer Science Engineering, Computer Networking
PUNJAB STATE BOARD OF TECHNICAL EDUCATION
Ludhiana, Punjab, India2013
Computer Networking And Telecommunications
JET Institute of Technology
2011
Skills
- Technical Support
- Self-Motivated
- Microsoft Office
- Good listening skills
- Responsible
- Organization and Time Management
- Customer service and support
Accomplishments
- I have developed several websites for personal projects and actual clients, currently working on a website for another local customer. I have also created 2 android applications as part of my coursework, both of them were developed using android studio.
- I also created a Secret Santa application, the aim was to input a list of names and randomly assign each person to another, ensuring that no one gets themselves and no one gets selected twice, then the app sends an email notification to each user using SendGrid (formerly known as Twilio) to inform them of who they will be Secret Santa to
Additional Information
- PERSONAL INFORMATION , LICENSES AND CERTIFICATIONS , New Zealand Full Driving License
- References on request
Timeline
IT Service Desk Support
Rotorua Lakes Council
12.2020 - Current
IS Service Desk Analyst
Lakes District health Board
07.2020 - 11.2020
Service Technician
PARTAP COMPUTERS
09.2013 - 06.2015
Diploma - Software Development
Toi Ohomai
Diploma - Computer Science Engineering, Computer Networking
PUNJAB STATE BOARD OF TECHNICAL EDUCATION
Computer Networking And Telecommunications
JET Institute of Technology
Similar Profiles
Aaron SearsAaron Sears
Bike Safety Supervisor at Rotorua Lakes CouncilBike Safety Supervisor at Rotorua Lakes Council
Moana Paringatai-hareMoana Paringatai-hare
Customer Service Officer at Kawerau District CouncilCustomer Service Officer at Kawerau District Council
VEENAMOL THEKKEDATH VISWAMBHARANVEENAMOL THEKKEDATH VISWAMBHARAN
Registered Nurse at LAKES DHB ROTORUARegistered Nurse at LAKES DHB ROTORUA
Hafsa YusufHafsa Yusuf
IT Service Desk Support at Dunwoody College Of TechnologyIT Service Desk Support at Dunwoody College Of Technology
Scheemed ForestalScheemed Forestal
IT Service Desk Support at Seres TherapeuticsIT Service Desk Support at Seres Therapeutics