Joe (Mahmoud) Eltanikhy
Business Development Manager
Auckland,AUK
Summary
I have over 10 years of retail experience in sales leadership, operational management and multi site management. With a passion for creating high performing winning sales teams, I have an exceptional record of turning around under-performing operations into some of the most successful in the organisation. Goal-oriented leader with distinguished experience in retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimising employee talent.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head of Sales
Harvey Norman New Zealand
03.2017 - Current
- Invited to become the store Manager of the flagship Mt Wellington store due to a record of turning around under-performing operations in the past of turning around under-performing operations in the past -Solely accountable for all computer and communications business for the Mt Wellington store -Leading the sales and market share growth, whilst managing all aspects of operations -Full financial accountability for meeting budgets and for driving programs and plans which achieve growth and maximize profit returns -Positively influence and lead store operations, driving a strategic and high impact business plan to enhance sales, grow customer traffic and improve overall bottom line performance -Setting the style and brand guide that reflects Harvey Norman’s vision and values of next-generation consumer electronics -Implementing in store merchandising standards, brand image, SOP’s (store operating procedures) marketing calendars and various promotional plans -Utilizing consumer insights and demographics to enhance in store merchandising, thereby achieving critical take-up of top-selling products during times of economic and consumer decline -Improved bottom-line (net margin) through greater governance of inventory management, minimization of shrinkage and reducing the number of full-time employees -Liaising with suppliers and consumers to gain retrospective views on markets and consumer trends -Creating various local advertising campaigns, actively building a positive relationship with media groups, thereby securing better placement and pricing for both local paper and radio advertising -Leading the recruitment, training and development of a performance driven team, ensuring that individuals take responsibility for sales, service, company policies and standards.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Store Manager
Noel Leeming
Palmerston North, MWT
12.2014 - 01.2017
- I was offered the store manager job to take over under performing store and turn it to be one of the most successful store in the group
- Achieve growth and hit sales targets by successfully managing the sales team - Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence - Own recruiting, objectives setting, coaching and performance monitoring of sales representatives - Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs - Present sales, revenue and expenses reports and realistic forecasts to the management team - Identify emerging markets and market shifts while being fully aware of new products and competition status
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Account Manager
Xerox
05.2014 - 11.2014
- Operating as the lead point of contact for any and all matters specific to your accounts - Building and maintaining strong, long-lasting customer relationships - Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Education
MBA - Sales And Marketing
Auckland University of Technology
New Zealand 04.2022 - Current
University of Michigan
Skills
Business development and planning
undefinedCertification
Lead Store manager - Harvey Norman New Zealand
Timeline
MBA - Sales And Marketing
Auckland University of Technology
04.2022 - Current
Head of Sales
Harvey Norman New Zealand
03.2017 - Current
Store Manager
Noel Leeming
12.2014 - 01.2017
Account Manager
Xerox
05.2014 - 11.2014
University of Michigan
Similar Profiles
Ajay KumarAjay Kumar
Proprietor at Harvey Norman New ZealandProprietor at Harvey Norman New Zealand
Joe IsmailJoe Ismail
Customer Relation Manager - Electric Department at Harvey NormanCustomer Relation Manager - Electric Department at Harvey Norman
Kathleen LamKathleen Lam
Sales Consultant (Electrical) at Harvey NormanSales Consultant (Electrical) at Harvey Norman
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries
ANANI FAAFETAIANANI FAAFETAI
Meat Processor at SILVER FERNS FARMMeat Processor at SILVER FERNS FARM