Open To Work
Joel Alves
Tauranga,BOP
Summary
Experienced with analyzing and optimizing complex systems to enhance functionality and efficiency. Utilizes technical skills and analytical thinking to develop innovative solutions and support business growth. Knowledge of troubleshooting technical issues and implementing process improvements.
Overview
11
11
years of professional experience
Work History
System Analyst
Omnibees
Sao Paulo, SP
01.2017 - 09.2018
- Troubleshot and resolved problems with programs and systems.
- Troubleshot malfunctions with systems and programs restore.
- Developed and managed project plans while providing status updates to management.
- Trained end-users in best practices to minimize errors and protect key data.
- Explored new technologies and tools that quality assurance team could use for testing purposes.
- Integrated new technologies to meet area requirements.
System Analyst
Mobimax Import and Export (Apple Project)
Sao Paulo, SP
01.2013 - 12.2017
- Planning and organizing the processing, storage, schedule, retrieval and availability of information
- Troubleshot and resolved problems with programs and systems.
- ERP System development Totvs Protheus ADVPL
- EDI Electronic Data Interchange
- Requirements gathering, analysis, specification, system design, programming, testing, approval, implementation and monitoring of systems
- Magento ecommerce front-end and back-end, API integration with Marketplace
- Service Oriented Architecture (SOA)
- Systems integration
System Analyst
Stefanini IT Solutions
Sao Paulo, SP
01.2009 - 01.2012
- Troubleshot and resolved problems with programs and systems.
- Administration of the flow of information generated and distributed over computer networks within an organization
- Planning and organizing the processing, storage, retrieval and availability of information
- Support to users and technological infrastructure
- Requirements gathering, analysis, specification, system design, programming, testing, approval, implementation and monitoring of systems requested by its users.
Support Analyst
Global Web
Sao Paulo, SP
01.2008 - 03.2009
- Nagios – Network Monitoring
- OTRS - Call Monitoring
- Application development support
- Incident handling and claim
- Compressing and decompressing files on Linux
- Cleaning log files, log apache Linux
Education
General English Course
Seafield English
Auckland01-2019
Java Deployments
Impacta Faculty of Technology
Sao Paulo01-2017
Bachelor of Science - Computer Science
Faculdades Metropolitanas Unidas FMU
Sao Paulo01-2016
Skills
- Data extraction
- ERP
- System integration
- Tools customization
- Java Programming
- Information security
- Capacity and scalability planning
- Support analyst level senior
- SQL Queries
- Training & Development
- Critical thinking
- Certificate in Information Systems
- Database design
- End user support
- Application support
- System upgrades
- Business process analysis
- User acceptance testing
- Web services
- API integration
- Data modeling
- IT infrastructure
- Data integration
- Microsoft desktop applications
- Software testing
- Technical analysis
- Teamwork
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving abilities
- Self motivation
- Data analysis
- Software development
- Database administration
- Cloud computing
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeTimeline
System Analyst
Omnibees
01.2017 - 09.2018
System Analyst
Mobimax Import and Export (Apple Project)
01.2013 - 12.2017
System Analyst
Stefanini IT Solutions
01.2009 - 01.2012
Support Analyst
Global Web
01.2008 - 03.2009
General English Course
Seafield English
Java Deployments
Impacta Faculty of Technology
Bachelor of Science - Computer Science
Faculdades Metropolitanas Unidas FMU