- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I have a passion for photography and editing photos
- Crafting homemade beer using specialized equipment and brewing techniques
- Growing herbs, vegetables, or fruits in home gardens
- Camping
- DIY and Home Improvement
- Learning new cooking techniques and expanding my culinary skills
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
Joel O'Donnell
Matamata,WKO
Summary
Dynamic Account Manager with a proven track record at Nova Energy, excelling in client relations and sales expertise. Recognized for enhancing customer satisfaction and loyalty, achieving a 30% increase in revenue through tailored solutions and effective territory management. Adept at building relationships and resolving issues, driving sustained business growth and improving brand awareness.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Account Manager
Nova Energy
01.2020 - Current
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Identified customer needs and provided tailored solutions for increased satisfaction.
- Analyzed market trends to identify new business opportunities and client needs.
- Collaborated with cross-functional teams to optimize service delivery and client support.
- Mentored junior account managers, fostering professional development and teamwork.
- Developed strategic sales plans to drive revenue growth and market penetration.
- Conducted regular performance reviews, ensuring alignment with company goals and objectives.
- Negotiated contract terms with clients, leading to favorable outcomes for both parties.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of available services.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
- Consistently exceeded quotas by leveraging an extensive network of contacts within target industries.
- Analyzed market trends to identify potential areas of growth within the industry landscape.
Direct Sales Manager
Nova Energy
01.2019 - 12.2019
- Developed and implemented sales strategies to drive revenue growth and market penetration.
- Led and mentored sales team, fostering a high-performance culture and achieving sales targets.
- Analyzed market trends and customer feedback to refine product offerings and enhance customer satisfaction.
- Collaborated with cross-functional teams to align marketing initiatives with sales objectives.
- Streamlined sales processes, improving efficiency and reducing response times for customer inquiries.
- Conducted training sessions for new hires, enhancing team skills and product knowledge.
- Established key performance indicators to monitor sales performance and identify improvement areas.
- Expanded client base by identifying new market opportunities and creating tailored sales pitches for each segment.
- Enhanced customer satisfaction through prompt resolution of issues, attentive follow-up communication, and personalized service offerings.
- Secured long-term contracts with key clients by effectively demonstrating the value proposition of our products/services over competitors.
- Optimized territory coverage by reassigning accounts based on market potential analysis, ultimately maximizing revenue generation opportunities.
- Managed a team of sales representatives, providing guidance and support to achieve individual and team goals.
- Drove client retention rates by nurturing long-term relationships and developing tailored solutions for individual needs.
- Conducted regular performance reviews with direct reports to identify areas for improvement and provide ongoing feedback for growth.
- Mentored junior team members to foster professional development while maintaining an inclusive team culture that encouraged collaboration across all levels of seniority.
- Collaborated with cross-functional teams to develop targeted marketing materials supporting direct sales initiatives.
- Developed comprehensive training programs for new hires to ensure successful onboarding and ramp-up in the role.
- Built a strong referral network by consistently exceeding expectations and providing exceptional customer service to existing clients.
- Implemented performance metrics to track individual and team progress, driving accountability within the salesforce.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
Direct Sales Representative
Nova Energy
01.2018 - 01.2019
- Developed and maintained relationships with clients to enhance customer loyalty.
- Conducted market research to identify new sales opportunities and trends.
- Delivered product presentations to diverse audiences, highlighting key features and benefits.
- Collaborated with team members to strategize sales approaches for targeted demographics.
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Increased market share with effective prospecting and lead generation tactics.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Wrote reports outlining activities and sales.
- Enhanced customer satisfaction by providing customized service solutions and building rapport through exceptional communication.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Contributed to cross-functional collaborations between departments for better understanding of service offerings and improved company-wide efficiency levels.
- Achieved top-tier ranking among peers via consistently surpassing quotas through persistence, dedication and proactive outreach efforts.
- Optimized territory coverage plans by conducting thorough analysis of consumer demographics, preferences, behaviors within assigned regions.
- Put together sales proposals and contracts.
- Assessed competitor activities and adjusted selling approaches accordingly to maintain a competitive edge in the market landscape.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built diverse and consistent sales portfolio.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
Sales Consultant
Classic Holidays
06.2013 - 11.2017
- Developed tailored sales strategies to enhance customer engagement and satisfaction.
- Collaborated with marketing team to align promotional efforts with sales initiatives.
- Analyzed market trends to identify new business opportunities and drive revenue growth.
- Trained and mentored junior consultants on effective sales techniques and product knowledge.
- Managed client relationships, ensuring consistent follow-up and personalized service delivery.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
High School Diploma -
Bay of Islands College
Kawakawa, NZ12-1989
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Issue resolution
- Goals and performance
- Upselling
- Account servicing
- New account creation
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Supervised team of 4 staff members before being promoted to Account Manager.
- Promoted from Direct Sales representative to Direct Sales Manager within 12 months.
Interests
Timeline
Account Manager
Nova Energy
01.2020 - Current
Direct Sales Manager
Nova Energy
01.2019 - 12.2019
Direct Sales Representative
Nova Energy
01.2018 - 01.2019
Sales Consultant
Classic Holidays
06.2013 - 11.2017
High School Diploma -
Bay of Islands College