JOEL WADSWORTH
Auckland,New Zealand
Summary
Experienced in sales, marketing, and customer service, consistently delivering results by driving growth and ensuring customer satisfaction. Possessing a strong track record, well-equipped to contribute to any employer in New Zealand. Also holding a valid part-time work visa, enabling immediate joining and positive impact on your team.
Overview
14
14
years of professional experience
Work History
Senior Bank Associate
Hatton National Bank of Sri Lanka
05.2011 - 11.2024
- Customer Service: Address inquiries and provide high-quality service in account management, transactions, and financial solutions
- Product Promotion: Promote and cross-sell bank products (loans, credit cards, deposits, investments)
- Client Relationship Management: Build and maintain strong client relationships; offer tailored financial advice
- Transaction Processing: Efficiently handle transactions, transfers, and payments following banking policies
- Account Management: Assist with opening, closing, and resolving account-related issues
Education
Master's - Business Informatics
ICL Graduate Business School
01.2025
Master's - Business Administration
Cardiff Metropolitan University
01.2021
Bsc (Hons) - Software Engineering
Cardiff Metropolitan University
01.2018
Certificate - Banking and Finance
Institute of Bankers of Sri Lanka
01.2015
Higher National Diploma - Software Development
Pearson UK
01.2012
Diploma - Information Communication Technology
01.2010
Skills
- Critical Thinking & Problem Solving
- Communication Skills
- Customer Service
- Management Skills
- Sales & Marketing
- Negotiation
- Credit assessment
- Retail experience
- Customer relations
- Credit assessment
- Retail experience
- Customer relations
Accomplishments
- Grew customer base [Number]% and deposits by $[Amount] in [Year].
Timeline
Senior Bank Associate
Hatton National Bank of Sri Lanka
05.2011 - 11.2024
Master's - Business Administration
Cardiff Metropolitan University
Bsc (Hons) - Software Engineering
Cardiff Metropolitan University
Certificate - Banking and Finance
Institute of Bankers of Sri Lanka
Higher National Diploma - Software Development
Pearson UK
Diploma - Information Communication Technology
Master's - Business Informatics
ICL Graduate Business School
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