Joelene Vrijs
Maraekakaho
Summary
Kia ora, my name is Joelene Vrijs and I am based in the Hastings area with experience in music, healthcare, hospitality and community work. I am passionate about supporting those seeking wellness, creating original music and volunteer often in community spaces such as the Salvation Army and fitness programmes. I am currently seeking work opportunities to utilise these skills and help to grow the kaupapa of like-minded businesses.
Overview
2027
2027
years of professional experience
Work History
Receptionist
City Fitness Gym
Hastings, HKB
2024 - Current
- Greeted and assisted members at front desk to create a friendly atmosphere.
- Managed appointment scheduling and addressed member inquiries via gym management software.
- Processed membership registrations and payments while keeping precise records.
- Facilitated communication among departments to improve member satisfaction.
- Kept reception area clean and organized for efficient operations.
- Resolved member issues quickly to build positive relationships within the gym community.
- Answered phone calls promptly and directed them to appropriate offices.
- Addressed customer problems and complaints effectively.
Drug and Alcohol Counsellor
Salvation Army Adult Rehabilitation Center
Hastings, HKB
2022 - Current
- Facilitated individual and group counseling sessions to aid recovery efforts.
- Created tailored treatment plans based on client evaluations and objectives.
- Tracked client progress and modified strategies to improve engagement and results.
- Provided crisis intervention assistance during pivotal moments in rehabilitation.
- Guided peer support groups to build a community among participants.
Call Center Representative
AA Helpline
2022 - 2026
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in handling high call volumes during peak times.
- Maintained up-to-date knowledge of company products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Support Worker
Community Connections
Hawkes Bay
09.2023 - 08.2024
- Built and maintained positive, professional relationships with clients, focusing on trust and collaboration
- Applied support techniques to promote Mana Waiora, working within clear professional boundaries to empower clients through a "doing with" approach rather than "doing for"
- Assisted the Regional Service Manager and Service Coordinator in developing and reviewing personalised support plans
Bar Manager
Cru Bar Level 1
Hastings
02.2023 - 09.2023
- Providing excellent customer service and taking client orders
- Cash handling and processing EFTPOS transactions
- Closed out cash register and prepared cashier report at close of business
- Holder of Liquor Control Qualification (LCQ)
Front of House
Diva
Havelock North
08.2022 - 02.2023
- Established a welcoming atmosphere by greeting each guest warmly
- Maintained tidy and organised work areas to preserve aesthetics and support cleanliness and quality standards
- Helped guests at tables when in need of assistance
Education
Liquor Controller Qualification (LCQ) - undefined
Hastings District Council
01-2023
Diploma of Music - undefined
Eastern Institute of Technology
01-2013
Skills
Achieved enhanced team collaboration through attentive listening skills
Drove team success by leveraging strong leadership qualities
Established rapport with individuals from all backgrounds and age groups
Delivered results as a detail-oriented team player
Managed multiple responsibilities to consistently meet objectives
Excelled under pressure while safeguarding confidentiality
Timeline
Support Worker
Community Connections
09.2023 - 08.2024
Bar Manager
Cru Bar Level 1
02.2023 - 09.2023
Front of House
Diva
08.2022 - 02.2023
Liquor Controller Qualification (LCQ) - undefined
Hastings District Council
Diploma of Music - undefined
Eastern Institute of Technology
Receptionist
City Fitness Gym
2024 - Current
Drug and Alcohol Counsellor
Salvation Army Adult Rehabilitation Center
2022 - Current
Call Center Representative
AA Helpline
2022 - 2026