Joel Yong Fang
Auckland,MT ROSKILL
Summary
Versatile and results-driven professional with a track record of enhancing operational efficiency at Soul Thai and On Jet Logistics. Excelled in team leadership and customer satisfaction, boosting loyalty through effective communication and problem-solving skills. Proficient in web development and bilingual in English and Chinese, demonstrating a unique blend of technical and interpersonal abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Duty Manager
Soul Thai
05.2019 - 03.2024
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Warehouse Manager
On Jet Logistics
11.2021 - 02.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Minimized downtime between deliveries by quickly adapting to changing route assignments as needed.
Customer Service for English Training Institute
Helen Doron English（Shanghai, China）
11.2020 - 02.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
NZ Certificate in Plumbing, Gasfitting&Drainlaying -
UNITEC Institute of Technology
Auckland, NZ11-2024
Bachelor of Science - Computer Science
University of Auckland
Auckland, NZSkills
- Drive license(Class1&6L)
- Plumbing Repairs
- Plumbing basics
- Plumbing installation
- Plumbing understanding
- Data operations
- Web development
Certification
- NZ Certificate in Plumbing, Gasfitting and Drainlaying
- NZ Certificate in Workplace First Aid
- NZ Certificate in Safe Working in a Confined Space
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Warehouse Manager
On Jet Logistics
11.2021 - 02.2022
Customer Service for English Training Institute
Helen Doron English（Shanghai, China）
11.2020 - 02.2021
Restaurant Duty Manager
Soul Thai
05.2019 - 03.2024
- NZ Certificate in Plumbing, Gasfitting and Drainlaying
- NZ Certificate in Workplace First Aid
- NZ Certificate in Safe Working in a Confined Space
NZ Certificate in Plumbing, Gasfitting&Drainlaying -
UNITEC Institute of Technology
Bachelor of Science - Computer Science
University of Auckland
Similar Profiles
Dorothy NakabandaDorothy Nakabanda
Spa Therapist at Soul Thai Moreleta ParkSpa Therapist at Soul Thai Moreleta Park
Patrick ClementsPatrick Clements
Head Boxing Coach at De La Soul Muay ThaiHead Boxing Coach at De La Soul Muay Thai
Ciara RisleyCiara Risley
Animal Foster at Soul 2 Soul Animal RescueAnimal Foster at Soul 2 Soul Animal Rescue