Joeyar Victorio Narciso
Manukau ,AUK
Summary
Detail-oriented and results-driven professional with proven experience in customer service, brand representation, and sales support. Skilled at building strong client relationships, delivering exceptional service, and driving business growth. Proficient in administrative coordination, virtual collaboration, and CRM tools. Seeking a dynamic remote or customer-facing role, with opportunities for growth.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
Ramada Hotel Manukau
Manukau , AUK
04.2024 - 05.2025
- Welcomed guests and ensured smooth check-in and check-out processes.
- Assisted guests with inquiries, providing information about hotel services and amenities.
- Handled reservations using hotel management software efficiently and accurately.
- Coordinated with housekeeping to maintain room standards and guest satisfaction.
- Resolved guest complaints promptly, ensuring a positive experience during their stay.
- Managed phone calls, directing inquiries to the appropriate departments as needed.
- Processed payments and maintained accurate records of transactions and guest accounts.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Responded to guests, including email, telephone, and in-person inquiries.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
Front of House Server
The Ground Floor Café / Ramada Hotel Manukau
Manukau , AUK
04.2024 - 05.2025
- Greeted and seated guests promptly in a high-traffic restaurant environment.
- Provided menu recommendations based on guest preferences and dietary restrictions.
- Took accurate food and drink orders using point-of-sale systems.
- Delivered food and beverages efficiently to tables while ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed customer inquiries and resolved issues with professionalism and empathy.
- Maintained cleanliness of dining area, including table settings and utensils.
- Assisted in training new servers on restaurant protocols and customer service standards.
- Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
- Processed payments at the end of each meal including cash, debit and credit transactions.
- Followed up with guests after their meal experience to ensure satisfaction was achieved.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Demonstrated superior product knowledge by accurately describing menu items to guests.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
Director / Owner
Scarsisters Cosmetics
Quezon City, Quezon City Philippines
01.2018 - 05.2020
- Managed daily operations for cosmetic product development and sales.
- Oversaw inventory management and supply chain logistics for retail distribution.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Implemented quality control measures to maintain product standards and safety regulations.
- Analyzed market trends to inform product offerings and pricing strategies.
- Resolved customer complaints in a timely manner.
- Performed analysis of current trends in order to anticipate future changes in demand.
- Developed and implemented strategic plans to increase business growth.
- Set pricing structures according to market analytics and emerging trends.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Brand Ambassador
Lucky Strike Cigarettes Philippines
Quezon City, Quezon City Philippines
11.2012 - 12.2013
- Engaged customers through product demonstrations and brand storytelling techniques.
- Assisted in organizing promotional events to enhance brand visibility and customer interaction.
- Trained new team members on effective sales techniques and product knowledge.
- Maintained accurate inventory records for promotional materials and merchandise supplies.
- Provided feedback on customer preferences to improve product offerings and promotions.
- Assisted in developing promotional materials such as brochures, flyers, posters.
- Attended trade shows and conventions to promote products and services.
- Gave presentations on products and services to potential customers.
- Ensured that all sales goals were met within specified deadlines.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Maintained professionality and efficiency while working closely with leadership.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
Brand Ambassador
Nestlé Philippines
Novaliches , Quezon City Philippines
01.2012 - 10.2012
- Engaged customers through product demonstrations and interactive experiences.
- Developed promotional materials to enhance brand visibility and awareness.
- Collaborated with marketing teams to execute outreach initiatives and events.
- Fostered relationships with local businesses to expand brand reach and recognition.
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Distributed flyers, brochures, and other materials at promotional events.
- Teamed with other demonstrators to put on large-scale promotions.
- Worked with employers to identify and stock optimum products.
- Produced informational brochures detailing product features, use and care.
Education
Oracle Hospitality Digital Learning
Oracle University Online
New Zealand11-2024
Licence Controller Qualification LCQ Level 4
New Zealand School of Food And Wine
New Zealand10-2024
Associate of Science - Hotel And Restaurant Services
Access Computer College
Philippines04-2012
Skills
- Customer Relations & Sales Support
- Administrative & Front Office Coordination
- Virtual Communication & Online Tutoring
- Negotiation & Sales Techniques
- Brand Promotion & Awareness
- Performance Optimization & Target Achievement
- Proficient in Microsoft Office & Google Suite
- CRM & Online Collaboration Tools (Zoom, Teams, Slack)
- Opera Oracle Reception System & Room Master knowledg
- Time management
Timeline
Guest Service Agent
Ramada Hotel Manukau
04.2024 - 05.2025
Front of House Server
The Ground Floor Café / Ramada Hotel Manukau
04.2024 - 05.2025
Director / Owner
Scarsisters Cosmetics
01.2018 - 05.2020
Sales Brand Ambassador
Lucky Strike Cigarettes Philippines
11.2012 - 12.2013
Brand Ambassador
Nestlé Philippines
01.2012 - 10.2012
Oracle Hospitality Digital Learning
Oracle University Online
Licence Controller Qualification LCQ Level 4
New Zealand School of Food And Wine
Associate of Science - Hotel And Restaurant Services
Access Computer College
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