Jo Fionn Renziehausen
Raglan,WKO
Summary
Hi, my name is JoFi, and I'm a traveler from Germany on a work and holiday visa in New Zealand. I've got a lot of experience working in hospitality as a bartender and childcare. I'm a positive team player who likes to gain new experiences. I really enjoy living in Raglan and I plan to stay around until the summer.
Overview
5
5
years of professional experience
Work History
Au-pair
Host Family
11.2022 - 06.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and restrictions.
- Assisted with housework such as laundry and cooking.
- Implemented daily routines to maintain structure and stability.
- Organised activities to enhance children's physical, emotional and social well-being.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Waiter
Bar
07.2022 - 10.2022
- Quickly reset and cleaned tables after customers to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained and stocked clean server areas to increase efficiency.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Supervisor
German Hostel Association
06.2021 - 10.2022
- Applied strong leadership and problem-solving skills to organize workflows and maintain team efficiency.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed a training manual.
Hostel Receptionist
Hostel
11.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations during check-in process.
- Developed a positive relationship with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Cleaner
Swimpool
05.2018 - 09.2018
- Cleaned and sanitized bathrooms, kitchens, and living areas according to established protocols.
- Removed trash, debris, and other waste materials from premises.
- Polished glass doors, mirrors, and surfaces to maintain professional appearance.
Education
High School Diploma -
Georg-Christoph-Lichtenberg-Gesamtschule
Goettingen Germany07.2021
Skills
- Assistive work cooking meals, preparing ingredients and decorating food
- Translator
- Interpersonal skills and customer service
- Team-working skills
- Organization skills
- Marketing
- Administration
- Leadership skills
- Reliable
Timeline
Au-pair
Host Family
11.2022 - 06.2023
Waiter
Bar
07.2022 - 10.2022
Hostel Receptionist
Hostel
11.2021 - 02.2022
Supervisor
German Hostel Association
06.2021 - 10.2022
Cleaner
Swimpool
05.2018 - 09.2018
High School Diploma -
Georg-Christoph-Lichtenberg-Gesamtschule
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