Johanna (JO) Carlson
Taupo,WKO
Summary
Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for my merchandise displays
Overview
37
37
years of professional experience
Work History
Retail Assistant
Robertson's Pharmacy
Hawera, Taranaki
07.2010 - 07.2020
- Performed administrative duties such as filing documents, faxing forms, answering phone.
- First point of contact for customers entering the store.
- Stocked shelves with merchandise according to company guidelines.
- Operated the cash register, accepted payment, and issued receipts.
- Organized store and window displays for promotions.
- Demonstrated knowledge of store policies regarding payments, returns and exchanges.
- Took responsibility for counting tills and conducting banking tasks in the absence of retail manager at close of business.
- Managed and coordinated annual customer christmas events.
- Contributed to Christmas gift procurement and interacted with supplier reps
Learning Assistant
Ramanui School
Hawera, Taranaki
03.2008 - 06.2010
- Supported students with special needs by providing appropriate accommodations based on individual needs.
- Created materials and resources to aid student success in the classroom.
- Monitored student behavior during class periods, intervening when necessary to maintain a safe learning space.
- Encouraged creativity through hands-on projects that allowed students to explore their own interests.
- Laminated teaching materials to increase durability under repeated use.
- Worked one-on-one with special needs students to help navigate through school challenges.
Self Employed
Carlock Farm
Taranaki , Taranaki
08.1988 - 04.2009
- Stay at home mother for our two daughters
- Assisted on farm where needed
- Reared all replacement animals
Florist
Deanne Busby
Hawera, Taranaki
01.1984 - 11.1988
- Inspected incoming shipments of fresh flowers for quality assurance purposes.
- Coordinated deliveries with couriers while ensuring accuracy of addresses.
- Adhered to company policies and procedures at all times.
- Arranged bouquets according to customer specifications.
- Provided advice regarding proper care of plants and flower arrangements.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Maintained store shelves and displays to ensure that merchandise was organized attractively.
Education
High School Diploma -
Hawera High Schol
Hawera, NZSkills
- POS System Operation
- Product Merchandising
- Cash Handling Accuracy
- Effective communication abilities
- Upselling strategies
- Store Organization
- Retail Merchandising
- Store Opening and Closing
References
References available upon request.
Timeline
Retail Assistant
Robertson's Pharmacy
07.2010 - 07.2020
Learning Assistant
Ramanui School
03.2008 - 06.2010
Self Employed
Carlock Farm
08.1988 - 04.2009
Florist
Deanne Busby
01.1984 - 11.1988
High School Diploma -
Hawera High Schol
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