Johannes Geldenhuys

Support the Branch Manager on the day-to-day workshop operations. Customer facing and work consistently to drive and enhance business opportunities. Building strong partnerships with customers, suppliers, employees and ensuring the delivery of our values are throughout the business.

Key results

- Professional standards: Ensuring the highest professional standards of performance at all times.

- Planning: Maintaining the annual business planning process and conducts ad hoc planning, as required.

- Warranty: Supports the warranty process.

- Sales Support: Provide support to the sales team and streamlining processes where required that will support the team.

- Service Management: Managing the Service Department so that business is conducted in a productive and profitable manner.

- Operational Support: Manage people effectively and in line with best practices.

- Health & Safety: H&S responsibilities are managed and completed in line with the company policies and procedures.

- Leadership: Inspire the team and lead from the front.

• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Generated financial and operational reports to assist management with business strategy.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.

Manage a team to deliver on set KPI's. Monitor day-to-day operational requirements. Lead a team and develop them to their full potential. Review and implementation of systems & processes to support time management.

• Streamlined operations by implementing efficient processes and procedures.
• Boosted productivity by establishing effective communication channels between departments.
• Reduced costs with meticulous budget management and resource allocation.
• Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
• Improved employee performance, implementing training programs and conducting regular performance reviews.
• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
• Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
• Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Oversaw day-to-day operations of large teams across several sites.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Worked with vendors to make purchases and reconcile invoices.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Motivated and trained employees to maximize team productivity.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.

Support the Regional Council managing their assets, facilities and fleet. Improve existing systems and processes. Create and deliver weekly/ monthly reports.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.
• Systems: Support the development of AMIS (Asset Management Information System) to ensure good LTP planning for both OPEX and CAPEX.
• Project Management to support completion and compliance of projects on time and within CAPEX budget
• Duty Officer & After hour contact for any support

Manage the business and support the community needs, it's stakeholders and employees. Ensure all financial requirements are met in line with the business plan. Review ongoing routine maintenance and maintain the condition assessment for all sites. Oversee the day-to-day operational needs are compliant. Rostering of teams are kep up to date and well in advance. Ordering and stock management are current. Employee development are up to date. Ensure KPI's are met for customer satisfaction.

• Carried out audits around the country to support compliance for the New Zealand Association.
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Implemented new inventory management system to optimize stock levels and reduce waste.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Implemented quality control systems that boosted overall product consistency and reliability.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Increased profit by streamlining operations.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Managing team at multiple sites across the district. Ensuring stock orders are up to date for smooth operations. Review day-to-day operational requirements to ensure customer satisfaction needs are met as per the business plan. Support team training and development. Systems and processes are adhered to. Improve and implement improved systems and processes. Support other departments as required.

• Improved facility efficiency by implementing preventive maintenance programs and coordinating with vendors for timely repairs.
• Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
• Streamlined work order processes to increase response time and enhance customer satisfaction.
• Developed training programs for staff members, resulting in a more skilled workforce and higher quality services.
• Reduced energy consumption through implementation of sustainable practices such as recycling initiatives and energy-efficient lighting upgrades.
• Implemented inventory management systems that reduced waste and streamlined purchasing processes.
• Spearheaded space planning initiatives, optimizing available workspace for maximum employee comfort and productivity.
• Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.
• Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
• Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
• Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
• Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
• Served as point of contact for internal and external customers seeking support and information.
• Built relationships with vendors and contractors to support timely and cost-effective services.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Conducted regular facility inspections to identify repair needs or improvements.
• Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
• Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
• Assisted with meetings and conference room reservations.
• Ordered, maintained and distributed supplies and inventory.
• Prepared reports and schedules with accuracy.