John Baroutsos
Auckland,Albany
Summary
Junior Technician with a Bachelor of Computer Science and 5-years background installing and maintaining computer operating systems hardware and software packages. Analytical and hardworking individual possessing in-depth knowledge of equipment installation and maintenance. Experience in sales and project management. Skillful in explaining technical concepts clearly and simply to non-technical end-users for user support.
Overview
5
5
years of professional experience
Work History
Junior Technician
MiIT Limited
01.2019 - 05.2023
- Tier 1 Desktop Support.
- Installed and configured hardware and software components as part of desktop and deskside support.
- Setup structured cabling for clients.
- Responded to telephone, email and in-person inquiries regarding technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Updated documentation and produced reports.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues related to Microsoft 365.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities.
- Achieved project deadlines by coordinating with project manager to manage performance.
- Experience with Kaseya, Sophos and Office 365.
- Set up and maintained user accounts and client access.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Delivery Runner
Bidfood Logistics
10.2018 - 12.2018
- Responsible for the delivery and sales of Bidfood products to customers throughout Auckland.
- Identified customers’ needs and opportunities to sell additional products.
- Interacted with customers in a positive and professional manner to maintain healthy customer relationships.
- Monitored the stock present in inventory for daily restocking. • Managed and Distributed paperwork and invoices.
- Collect payments by cash, check or automatic debits.
IT Intern
MiIT Limited
05.2018 - 07.2018
- Provided efficient customer service to resolve customer inquiries/concerns
- Assisted with on-site system installations.
Education
Bachelor of Computer And Information Sciences - Computational Intelligence
Auckland University of Technology
Auckland, NZ09.2022
High School Diploma -
Pinehurst School
Albany, NZ11.2018
Skills
- Office 365 User Management
- End User Support
- Video and Media Editing
- Creative Issue Resolution
- Tracking and Documentation
- Punctual
- Client Relations
- Kaseya
- Sophos
Hobbies
Fishing, Diving, Football and Video Editing.
I am an avid Spear-fisherman and diver who loves the outdoors. The majority of my free time is spent outside, mainly in or on the water. When Im not fishing, I enjoy camping and creating videos about my fishing and diving experiences.
During winter, I play football with my mates for the West Coast Rangers in Whenuapai.
Timeline
Junior Technician
MiIT Limited
01.2019 - 05.2023
Delivery Runner
Bidfood Logistics
10.2018 - 12.2018
IT Intern
MiIT Limited
05.2018 - 07.2018
Bachelor of Computer And Information Sciences - Computational Intelligence
Auckland University of Technology
High School Diploma -
Pinehurst School
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