John Deng
Melbourne
Summary
Highly creative team player. Implements strategic and tactical marketing campaigns to drive engagement and sales. Extensive knowledge of maintaining and managing an E-commerce platform. Hardworking in a calm attitude. Embraces challenges and opportunities for growth and development.
Overview
6
6
years of professional experience
Work History
General and Operations Manager
Golden Lampstand Technology Enterprises
02.2023 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed in designing logos, manufacturing and installing processes for clients.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Planning and budgeting, reduced operating costs by 8% from the previous year.
- Sustainability management, reduced emissions by 15% from the previous year.
- CRM and research for new opportunities.
- Developed and maintained relationships with external vendors and suppliers.
E-Commerce Assistant Manager
Webb Group Enterprises
07.2020 - 02.2023
- Developed and implemented marketing strategies to drive website traffic and increase online sales.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Executed email marketing campaigns targeting specific customer segments, resulting in higher open rates and click-through rates.
- Key project leader for the Chinese communications marketing project with an increase in revenue of 20% in 6 months for national piano sales.
- Collaborated with cross-functional teams to improve overall e-commerce performance.
- Enhanced customer satisfaction by efficiently managing and resolving e-commerce-related issues.
Sales Consultant
Ermernegildo Zegna
01.2018 - 02.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal customer satisfaction levels upon purchase.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Managed to exceed a KPI of $20k monthly.
- Top seller of the year with a high record of $55k in a single transaction.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Master of Business Administrations (In Progress) -
The University of Melbourne
Bachelor of Commerce - Major in Marketing and Management -
The University of Auckland
New Zealand Certificate in Christian Ministry -
Equippers College - Creative Arts Stream
Skills
- Digital Marketing
- Marketing Research
- Competitor Analysis
- Content Development
- Social Media Management
- SEO
- Canva
- Exonet
- Shopify
- Magento
- Meta Ads
- Windcave
- Word Press
- MS Office Suite
- Problem-Solving
- Staff Management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
General and Operations Manager
Golden Lampstand Technology Enterprises
02.2023 - 02.2024
E-Commerce Assistant Manager
Webb Group Enterprises
07.2020 - 02.2023
Sales Consultant
Ermernegildo Zegna
01.2018 - 02.2019
Master of Business Administrations (In Progress) -
The University of Melbourne
Bachelor of Commerce - Major in Marketing and Management -
The University of Auckland
New Zealand Certificate in Christian Ministry -
Equippers College - Creative Arts Stream
Similar Profiles
Treonay TriceTreonay Trice
CNA at Lampstand Health and RehabilitationCNA at Lampstand Health and Rehabilitation
Courtney JonesCourtney Jones
Residential Care Specialist at The LampstandResidential Care Specialist at The Lampstand
Norah TaylorNorah Taylor
Security Officer at Golden Seal EnterprisesSecurity Officer at Golden Seal Enterprises