JOHN FISHBURN
Auckland
Summary
Dynamic Management Assistant with extensive experience at REAL TIME TRAFFIC, specializing in customer service excellence and efficient time management. Demonstrates a strong ability to resolve issues quickly while maintaining safety compliance and quality assurance. Acknowledged for enhancing productivity through exceptional teamwork, communication, and problem-solving skills. Focused on driving high levels of customer satisfaction and operational efficiency.
Overview
1
1
Certification
Work History
Management Assistant
REAL TIME TRAFFIC
Auckland
12.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed comprehensive fleet maintenance programs, ensuring high levels of operational readiness and reliability.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Implemented new technologies such as GPS tracking systems in order to optimize routes for maximum efficiency.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
SALES,
QEHS
HEXHAMSkills
- Customer service
- Invoice processing
- Safety compliance
- Time management
- Effective communication
- Quality assurance
- [Equipment] operation
- Troubleshooting
- Decision-making
- Training & Development
- PPE compliance
- Team management
- Dependable and responsible
- Maintenance & repair
- Multitasking Abilities
- PPE use
- Fleet management
- Cost analysis
- Problem resolution
- Creative thinking
- Cost control
Certification
- Class license 1, 2, 4, forklift
- Currently hold a TSL license also
Affiliations
- Enjoy sports or adrenaline activities; try anything once
References
References available upon request.
Timeline
Management Assistant
REAL TIME TRAFFIC
12.2024 - Current
SALES,
QEHS
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