John Latham
Palmerston North,MWT
Summary
Innovative administrator with a strong focus on directing and improving administrative procedures to ensure exceptional client experience. Extensive experience in the tertiary sector, possessing the skills and expertise necessary to excel in this role. Track record demonstrates proven ability to build strong relationships with clients and employees, fostering a collaborative and productive work environment.
Overview
18
18
years of professional experience
Work History
Data Collection Specialist
Stats NZ
03.2023 - Current
- This role involves connecting with people in the community
- To schedule suitable times to conduct interviews, either in person or by phone, and recording their responses across various survey areas.
HR Manager
KSG Corp Cleaning specialists
08.2021 - 05.2022
- I recruited staff nationwide using various strategies achieving results within budget
- In this role, I utilised my qualitative interview skills, time management skills and ability to communicate with people at different levels and ethnicities
- Scheduling and quoting for window cleaning service for the company.
Director of Administration and Customer Services
Industry Training Solutions
11.2018 - 01.2021
- Initially I was engaged to develop and manage the new correspondence option for this PTE
- Using feedback from for schools and corporate customers I refined the process to meet business and client expectations
- My administration skills and customer service abilities resulted in me taking a more senior role responsible for student and administration services.
Foundation tutor
Open Polytechnic
10.2014 - 02.2016
- Using time management and administration skills, I worked independently to deliver adult NCEA numeracy and literacy units in two Auckland prisons
- In a stressful environment, I worked alongside students to enable their successful completion.
Program Advisor
CQ University Australia
07.2009 - 08.2013
- In this role I interpreted University and program requirements for students to assist them in meeting and completing their degree
- As part of a larger team and in a collegial environment, I liaised with staff and students and made contribution to the development and enhancement of programs
- An eye for detail ensured accurate maintenance of student records.
English teacher
Eastern Language Academy
08.2006 - 09.2007
- In a classroom setting I presented students, primary age through to adult, English lessons
- I built relationships with both staff and students through understanding their culture to deliver appropriate lessons.
Education
National Certificate in Adult Literacy and Numeracy Education Level 5 -
Training For You
Whanganui, MWT01.2015
MA (Religious Studies) -
Victoria University of Wellington
Wellington, WGN01.2001
BA Honours (Sociology) -
Victoria University of Wellington
Wellington, WGN01.1999
BA (Sociology and Religious Studies) -
Victoria University of Wellington
Wellington, WGN01.1998
Skills
- Student administration
- Proficiency in Microsoft Office suite
- Database systems
- Problem Solving
- Customer service
- Customer engagement
- Interpersonal sensitivity
Projects
Qualitative survey for School of Sociology, Social Policy and Social Work of students with non-completion of assignments. Quantitative analysis of Massey University records of first year students for College of Humanities and Social Sciences. Qualitative evaluation of strength-based practice at Child, Youth and Family Tauranga site for National Office.
References
- Lisanne Baukema, Business Development, Industry Training Solutions, 0212726995, lisanne@its.ac.nz
- Marie Brooks, Senior Data Collection Specialist, Stats NZ, 0272611402
- Mathila Maree, Former Tutor, Industry Training Solutions, 0212172041
Timeline
Data Collection Specialist
Stats NZ
03.2023 - Current
HR Manager
KSG Corp Cleaning specialists
08.2021 - 05.2022
Director of Administration and Customer Services
Industry Training Solutions
11.2018 - 01.2021
Foundation tutor
Open Polytechnic
10.2014 - 02.2016
Program Advisor
CQ University Australia
07.2009 - 08.2013
English teacher
Eastern Language Academy
08.2006 - 09.2007
National Certificate in Adult Literacy and Numeracy Education Level 5 -
Training For You
MA (Religious Studies) -
Victoria University of Wellington
BA Honours (Sociology) -
Victoria University of Wellington
BA (Sociology and Religious Studies) -
Victoria University of Wellington
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