John McSherry
Queenstown,OTA
Summary
From a young age I have had a passion for travel and everything that comes with it. I have lived and worked in numerous countries and have gained invaluable experience that makes me very employable. I am very open minded and adapt very quickly to any situation or job I am in.
Overview
1
1
year of professional experience
Work History
Bartender
Sky City
03.2023 - 06.2023
- Working in ultra VIP with focus on exceptional customer service
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Exceptional cocktail making
Wedding Events and Housekeeping
Oreti Village Hotel And Resturant
01.2024 - 03.2024
- Focused on exceptional customer service to make sure every wedding was unique and specially catered to each persons needs.
- Worked alongside a great team ensuring events ran to a strict timetable and with little room for error.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Receptionist
Fitzroy Island Resort
03.2023 - 12.2023
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
- Coordinated transportation arrangements for guests as needed and arranged daily leisure activities.
Education
Bachelor of Arts - Travel And Tourism Management
Northumbria University
Newcastle UK06.2016
Skills
- Highly personable
- Ability to resolve issues efficiently and effectively
- Strong sales skills and ability to upsell
- Proficient with technology
- Team Player
- Ability to work independently with little management
- Sound minded under pressure
Timeline
Wedding Events and Housekeeping
Oreti Village Hotel And Resturant
01.2024 - 03.2024
Bartender
Sky City
03.2023 - 06.2023
Receptionist
Fitzroy Island Resort
03.2023 - 12.2023
Bachelor of Arts - Travel And Tourism Management
Northumbria University
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