Seasoned IT Specialist adept in computer forensics and system administration, seeking to apply advanced technical expertise in maintaining network integrity, resolving complex technical issues, and implementing cutting-edge solutions to enhance organisational IT infrastructure.
Overview
25
25
years of professional experience
Work History
Lead Field Service Technician
Honeywell
02.2014 - Current
Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
Led cross-functional projects successfully by coordinating efforts between various departments involved in the process.
Coordinated with other departments to ensure seamless integration of new products into existing systems.
Implemented preventive maintenance programs that resulted in reduced equipment downtime.
Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
Increased team efficiency through clear communication and regular training of junior technicians.
Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
Developed strong relationships with clients by providing exceptional customer service and support.
Streamlined processes for troubleshooting and repair, resulting in faster response times.
Improved customer satisfaction by promptly addressing and resolving field service issues.
Troubleshot complex technical issues effectively using comprehensive analytical skills.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Tested systems, noting issues and completing preventive maintenance.
Checked, repaired and repacked survival equipment to meet specifications.
Systems Administrator
Honeywell
06.2010 - 02.2014
Oversaw the meticulous monitoring and management of core network and server operations across geographically dispersed sites
Executed comprehensive performance and capacity management strategies, including fault resolution and software updates to ensure optimal system performance
Provided timely on-call support and demonstrated expertise in script maintenance and troubleshooting to address intricate technical issues
Conducted routine SQL server maintenance and resolved complex database-related problems to uphold data integrity
Generated detailed system performance analysis reports to facilitate informed decision-making and coordinated efficient rebuilding of client stations for seamless operations.
Northern Region Administrator IT/Security Systems
Department of Corrections
11.2008 - 06.2010
Spearheaded the strategic management of IT systems spanning seven prison sites, encompassing meticulous network maintenance and comprehensive hardware support
Led multi-faceted IT projects to orchestrate system upgrades and seamless integration of new technologies, ensuring minimal disruption to critical operations
Maintained a meticulous asset register and coordinated intricate maintenance activities with contracted specialists to guarantee optimal system functionality
Conducted rigorous computer training sessions for staff members and enforced strict compliance with established IT security protocols to mitigate potential vulnerabilities.
Computer Specialist - Contractor
Department of Corrections
01.1999 - 11.2008
Delivered comprehensive computer training programs for inmates, focusing on enhancing technical literacy and fostering digital skills development
Provided invaluable support for special projects undertaken by law enforcement agencies, including forensic examinations and detailed security reports
Leveraged technical expertise to assist in criminal investigations, offering insightful analysis and data interpretation to aid law enforcement efforts.
Computer Forensic Specialist
Digital Recovery
01.2002 - 10.2008
Provided unparalleled computer forensic services for a diverse clientele, including government agencies and private sector entities
Employed advanced data extraction and analysis techniques to recover critical evidence, often surpassing conventional methods to yield conclusive results
Conducted meticulous forensic investigations, compiling comprehensive court reports and expert witness testimonies to support legal proceedings.
Skills
Advanced Computer Forensics
Expert Network Administration
bleshooting
System monitoring
Technical Support
Data Security
System Upgrades
Windows administration
Incident Management
Server Management
Network protocols
Help Desk Software
End-User Training
Program installations
Software Installation
Threat Assessment
Patch management
Performance Tuning
Group Policy management
Scripting Languages
Network Administration
Server Hardware
Configuration Management
Disaster Recovery
Operating System Deployment
Remote Access Technologies
PC diagnostics
Network performance monitoring
Backup solutions
Workstation Maintenance
Technical Troubleshooting
Decision-Making
System Testing
Firewall Management
Hardware Installation
Testing and Quality Assurance
Data Backup
VMware and Oracle VM
Servers expertise
Network Security
Automation Management
IP Addressing and Subnetting
Cloud Management
Connectivity Resolution
VoIP Systems
Startup and Shutdown Management
Virus Protection
It Projects
Orchestrated the seamless VoIP Roll Out, overseeing the transition from analogue to digital phone systems for the Department of Corrections Northern Region
Led the successful installation of Information Kiosks across multiple correctional facilities, coordinating intricate data installations and ensuring robust security measures
Spearheaded complex infrastructure upgrades, including Single Point Entry enhancements and Medical Upgrade Rollouts, to modernize and optimize IT capabilities
Directed the execution of the Double Bunking Project, overseeing the installation of new cabling, switch gear, and data ports to accommodate expanding operational needs
Managed the implementation of Video Conferencing solutions, providing comprehensive training and technical support to facilitate seamless communication across multiple sites
Orchestrated the Radio Upgrade initiative, conducting meticulous audits and overseeing the replacement and configuration of radio equipment to enhance communication capabilities
Key Capabilities
Advanced Computer Forensic Services
Expert IT Administration
Comprehensive Network Management
Proactive System Monitoring and Maintenance
Strategic Project Management
Proficient Data Recovery and Analysis
References
Available upon request
Training
Completed extensive coursework in computer forensics, network administration, and system maintenance, including certifications in EnCase Guidance Software and Cisco networking technologies