JOHN MICHAEL C. SANTOS
Halswell,New Zealand
Summary
Seasoned Telecommunication Engineer with 12 years of experience in Network Operation Center, Data Center, Transmission, Optics, and Radio Frequency (RF) engineering. Driven to enhance connectivity and facilitate growth through reliable and efficient networks. Proficient in project management, system integration, and technical training. Successfully upgraded 2,500 units of ALCATEL-LUCENT (NOKIA) Multiplexer, improving internet accessibility and network scalability. Recognized for exceptional customer service and resolving complex technical issues. Holds a Bachelor of Science in Electronics and Communication Engineering from the University of the East Caloocan. Fluent in English and Filipino. Ready to contribute expertise and enthusiasm to a challenging Telecommunication Engineer role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Executive
NATIONAL COMPUTER SYSTEMS (NCS)
10.2022 - 09.2023
- Coordinated with Singtel, Starhub and M1 to assess, align and implement Change Requests raised by Mobile Network Operators (MNOs)
- Conducted weekly alarm checks for North-South and East-West MRT lines
- Performed walk tests to customer premises, including hotels, private condominiums, airports and Lifts
- Assisted in the Post processing of the mobile data collected via walk test using NEMO software
Associate Engineer
NATIONAL COMPUTER SYSTEMS (NCS)
06.2012 - 09.2022
- Proven ability to diagnose and resolve complex network issues, including packet loss analysis, performance bottlenecks, and network outages, ensuring optimal network uptime and user experience
- Managed the installation and configuration of telecommunications equipment and hardware
- Offered detailed instruction on how to use newly installed equipment
- Collaborated with cross-functional teams to troubleshoot and resolve network issues, reducing downtime to 30%
- Performed health checks for Singtel Legacy product (NEC, HUAWEI, ALCATEL/NOKIA)
- Created, reviewed, validated and published Method of Procedure (MOP) documents
- Delivered on-site field acceptance testing, pre-deployment and technical support to customers
- Stay up to date with product knowledge and industry trends to provide accurate and timely support
Engineering Officer II
SINGTEL
03.2011 - 05.2012
- Conducted provisioning, deprovisioning, and migration data cabling work as assign by operations team
- Installed and maintained telecommunication hardware and software to ensure optimal performance
- Patched fiber optic cable to designated network equipment, including Alcatel-Lucent SDH, Erricson GPON and ZTE GPON
- Assisted vendor engineers with site surveys and user acceptance tests at Singtel Telephone Exchange
Technical Support Engineer / Engineer II
DIGITEL
07.2007 - 03.2011
- Provided technical assistance to household customers, including setting up, configuring, accessing, and connecting to the Internet
- Monitored and tracked customer call complaints for internet-based services
- Assisted in the troubleshooting and resolving customer faults through coordination with system administrators and network administrators
Education
Bachelor’s Degree - Electronics and Communication Engineering
University of the East
01.2006
Skills
- Internal policy management
- Data retention policy development
- Business analysis
- Business intelligence
Professional Highlights
- Installed and commissioned more than 30 units of NOKIA Multiplexers (Former Alcatel-Lucent)
- Implemented fiber diversion and re-jumpering of 2M copper wire for Singtel Telephone Exchange.
- Performed system upgrade for MARINA BAY SANDS indoor antenna systems from 3G to 4G (U2100 to L1800).
Certification
- ITIL Foundation Certificate in IT Service Management – AXELOS Global Best Practice.
Languages
English
Professional Working
Timeline
System Executive
NATIONAL COMPUTER SYSTEMS (NCS)
10.2022 - 09.2023
Associate Engineer
NATIONAL COMPUTER SYSTEMS (NCS)
06.2012 - 09.2022
Engineering Officer II
SINGTEL
03.2011 - 05.2012
Technical Support Engineer / Engineer II
DIGITEL
07.2007 - 03.2011
- ITIL Foundation Certificate in IT Service Management – AXELOS Global Best Practice.
Bachelor’s Degree - Electronics and Communication Engineering
University of the East
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