Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

John Milne

Christchurch ,Casebrook

Summary

After graduating with a Bachelor of Commerce, I moved into the workforce, predominantly in sales and account management roles. My relationship management skills saw me move towards managing teams and large accounts where my planning and do what I say I am going to do attitude has seen me progress through both challenging and rewarding roles. I align myself with trusted brands that I can be an advocate for. Recently, I have expanded my operational knowledge to round out my experience base giving me a breadth of skills to be agile and adaptable.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Commercial Refuelling Operations manager

Z Energy
12.2021 - Current
  • Lead the Commercial Refuelling Operations Team
  • Developing processes, procedures, insights, continuous improvement and assurance programs
  • Identify, develop, and implement new processes/systems and supplier relationships that minimise operational costs, improve productivity at site and the delivery of the customer offer in the Mini-Tankers DMR/small bulk channel
  • Monitor and manage day to day Commercial operational risk in the Bulk, and MT Zee network


Retail Business Development Manager, Z Energy

South Island
03.2018 - 12.2021
  • Management of Retail Franchisees
  • Territory business planning
  • P&L Management
  • Store Standards
  • Accountable for the delivery of Z’s customer offer through our Retailers
  • Ensuring that Z’s HSSE, performance and customer outcomes are delivered consistent with the Z Why
  • Providing support and leadership for the Retail sales team on a national deliverable
  • Managed all Z Retail sites in the South Island over this time

Customer Development Manager

LeasePlan NZ Limited
07.2016 - 03.2018
  • Support the LeasePlan goals of Fleet Growth, Client Loyalty and “it’s easier to LeasePlan”
  • Retention and growth of allocated clients
  • Typically for large complex, high value clients with fleets in excess of 50 vehicles
  • Development and implementation of appropriate account strategies
  • Development of multi-level client relationships

Media Consultant – Account Manager and BDM

NZME
07.2015 - 07.2016
  • Direct management of both National and Canterbury key accounts
  • Multi-channel media including Radio, Print and Digital advertising
  • Responsible for managing expectations internally and externally and managing multiple touch points and creative direction for campaigns
  • Briefing internal stakeholders to manage a desired campaign for clients
  • Presenting both pre and post campaign with supporting analysis
  • CRM management system navigation and maintenance

Customer Relationship Manager

Z Energy, Commercial Inland Fuels
07.2014 - 07.2015
  • Direct management of key South Island accounts of both Z
  • Card managed and Bulk Fuel accounts
  • Territory based role from Christchurch north and the West
  • Coast region
  • Develop new relationships in trade and on-board new customers to Z
  • Responsible for volume and margin management to help achieve team target
  • To be “the face of Z “ to our commercial customers so they can see and experience our world class business

National Retail Account Manager

Beam Global NZ
01.2012 - 07.2014
  • Responsible for managing direct relationships with key liquor retail channels
  • Managing key pricing and margin for both internal and external pricing models within the business
  • Help develop and lead implementation of key marketing and promotional activity with supporting price activity
  • Develop, maintain and implement terms of trade models with key Beam business partners
  • Create, present and facilitate quarterly and annual business reviews with key Beam business partners
  • Analyse sales data and present to stakeholders
  • Achievements
  • Member of the Beam forecasting team
  • Manage stock holdings and acquisition while aligning activity to meet budgets
  • Identification of areas of risk within business budgets
  • Training and communication with Beam KAM’s
  • Conference planning and presentation for key Beam business partners
  • Taken one of my Key Accounts to perform at 7% above
  • Beam’s industry Spirit share of business
  • 26% share of Spirits versus Beams market share of 19%
  • Taken the same Key Account to a 16% share of their RTD category versus Beam’s industry 9%.

Key Account Manager, Beam Global NZ

Canterbury
05.2009 - 01.2012
  • For Christchurch Retail
  • Key Account Manager for Westland, Retail, On Premise and
  • Wholesale
  • 2IC responsibilities for South Island Region
  • Foodstuffs South Island VMI (Vendor Managed Inventory)
  • Beam representative
  • Development of regional key sku pricing and special deals
  • Local level terms of trade development and maintenance
  • Implementation of key sales and marketing activity

Key Account Manager, Beam Global NZ

Nelson, Marlborough and Westland
01.2008 - 05.2009
  • Regional territory KAM
  • Retail, On Premise and Wholesale management
  • Management of regional spend
  • Implementation of key sales and marketing activity

Canterbury B2B Manager

First Mobile New Zealand Ltd
04.2007 - 01.2008
  • Manager and responsible for the Canterbury Business
  • Team budget
  • Up to 12 direct reports. Outbound business consultants
  • Responsible for training, coaching and development of
    staff

Multi-site Retail Branch Manager

First Mobile NZ
11.2003 - 06.2007
  • Tasked with training and development of retail staff in the South Island of key retail and technical skills
  • Captained rollout of new software system within the
  • Vodafone channel for First Mobile
  • Staff development and training for up to 7 direct retail reports
  • Key member of two green field retail site developments

Education

Bachelor of Commerce – BCM - Hotel and Institution Management

Lincoln University
2008

University Entrance

Menzies College
Southland, NZ
1994

Skills

  • Energy Market
  • Leasing and Fleet Management
  • Manager Support
  • Agile Manager
  • Service Quality
  • Strategic Analysis
  • Staff Meetings
  • ROI Analysis
  • Client Satisfaction
  • Business Analytics
  • Profit and Loss Accountability
  • Customer Engagement Strategies
  • Revenue Growth
  • Employee Management
  • Sales Program Coordination
  • Customer Presentations
  • Operating Procedures and Policies
  • Advertising Campaigns
  • Budgeting and Expenditures
  • Category Growth
  • Profitability Assessments
  • Business Objective Analysis
  • Digital Sales
  • Consultative Sales Approach
  • Process Improvement
  • Business Operations
  • Cold Calling
  • Product and Service Sales
  • Verbal and Written Communication
  • Event Planning
  • Goals and Performance
  • Customer Needs Assessments
  • Sales Expertise
  • Customer Relationship Management
  • Contract Negotiation Expertise
  • Account Management
  • Problem Resolution

Accomplishments

  • Z Heroes nominatioon 2022
  • Z Our Best award 2020
  • Beam Global Annual Excellence award 2011
  • Beam Global Quarterly Excellence Award 2009

Certification

  • Full Motor Vehicle Licence – no demerits
  • Full Motorcycle Licence
  • St John First Aid Certificate

Additional Information

  • AWARDS
  • 2022 Z Heroes nomination. Nominated by peers, this is a Z wide annual award awarded to an individual. There are five awards aligned to our company values. "This year John has led the MT Operations to achieve some great outcomes to keep our people on the frontline safe and well whilst maintaining operational resilience through some very challenging times.
    The leadership displayed to keep Z and ZEEs aligned and moving in a direction to improve operation activities within the context of divestment can be a hard ask. John has persevered and continually challenged status quo to achieve greater outcomes through robust conversations.
    John holds people to account to ensure delivery is meet and key initiatives achieved. As MT move through divestment Tu Maia is critical to ensure we continue to deliver safe and reliable customer service experience through the MT network, this can only be achieved through the clarity of dialogue and consistent messaging within Z and the MT network."
  • 2020 Z Our Best award. Awarded for resilience during the first lockdown.
  • 2011 Annual Beam Excellence Award Nominated and chosen for one of two companywide awards for excellence within the business. Awarded for work during the earthquake period in Christchurch and thinking outside the box to not only service Beam customers but also drive internal morale.
  • 2009 Quarterly Beam Excellence Award Nominated and chosen by peers for managing two regions while we were recruiting during a 3 month period. The award specifically singled out the achievement of sales targets in both regions as well as positive trade survey results.

Timeline

Commercial Refuelling Operations manager

Z Energy
12.2021 - Current

Retail Business Development Manager, Z Energy

South Island
03.2018 - 12.2021

Customer Development Manager

LeasePlan NZ Limited
07.2016 - 03.2018

Media Consultant – Account Manager and BDM

NZME
07.2015 - 07.2016

Customer Relationship Manager

Z Energy, Commercial Inland Fuels
07.2014 - 07.2015

National Retail Account Manager

Beam Global NZ
01.2012 - 07.2014

Key Account Manager, Beam Global NZ

Canterbury
05.2009 - 01.2012

Key Account Manager, Beam Global NZ

Nelson, Marlborough and Westland
01.2008 - 05.2009

Canterbury B2B Manager

First Mobile New Zealand Ltd
04.2007 - 01.2008

Multi-site Retail Branch Manager

First Mobile NZ
11.2003 - 06.2007

Bachelor of Commerce – BCM - Hotel and Institution Management

Lincoln University

University Entrance

Menzies College

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John Milne