Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

John Ponga

Auckland

Summary

Dynamic Internal Sales Representative with a proven track record at THODE Knife & Saw Ltd, excelling in customer engagement and problem-solving. Recognized for enhancing client satisfaction and driving sales growth through effective communication and product knowledge. Committed to delivering exceptional service and fostering long-term client relationships.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Internal Sales Representative

THODE Knife & Saw Ltd
03.1995 - Current
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
  • Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained current knowledge of evolving changes in marketplace.

Counter Salesperson

WINSTONES/PLACEMAKERS
05.1986 - 07.1991
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
  • Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
  • Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
  • Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
  • Enhanced team productivity by sharing product knowledge and expertise with colleagues.
  • Streamlined the checkout process for customers, ensuring accurate transactions and prompt service.
  • Finalized sales by completing payments and required paperwork.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Answered telephone calls to offer information and promote business products.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Informed customers about important policies and conditions on sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

MT ALBERT GRAMMER
Auckland, NZ

NCEA Certificate in Small Business - Small Business

Manukau Technology

Skills

  • Goal-oriented mindset
  • Email etiquette
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Cash handling
  • Customer engagement
  • Product knowledge
  • Sales process
  • Professionalism
  • Interpersonal communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved job by completing Quote with accuracy and efficiency.


Certification

  • CSP - Certified Sales Professional

Languages

English
Professional Working
French
Limited Working

Interests

  • Cooking
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Crafting and DIY Projects

Timeline

Internal Sales Representative

THODE Knife & Saw Ltd
03.1995 - Current

Counter Salesperson

WINSTONES/PLACEMAKERS
05.1986 - 07.1991

High School Diploma -

MT ALBERT GRAMMER

NCEA Certificate in Small Business - Small Business

Manukau Technology

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John Ponga