John Rangitaawa
Te Awamutu,WKO
Summary
Dynamic leader with proven expertise in store operations and staff management, notably at Smiths Sports Shoes. Excelled in inventory control and customer service, enhancing store appearance and efficiency. Skilled in coaching teams, achieving a seamless blend of hard and soft skills. Demonstrated success in staff recruitment and training, driving performance and satisfaction.
Overview
12
12
years of professional experience
Work History
Retail Manager
Smiths Sports Shoes - Te Rapa, The Base Hamilton
02.2019 - 11.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
Retail Assistant
Smiths Sports Shoes - Hamilton CBD
04.2016 - 02.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Duty Manager
Livingston Aquatics Centre - Te Awamutu
01.2013 - 10.2015
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Team Training
- Staff Management
- Staff recruitment
Timeline
Retail Manager
Smiths Sports Shoes - Te Rapa, The Base Hamilton
02.2019 - 11.2024
Retail Assistant
Smiths Sports Shoes - Hamilton CBD
04.2016 - 02.2019
Duty Manager
Livingston Aquatics Centre - Te Awamutu
01.2013 - 10.2015
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