John Ridesa

• Performed onsite installation, modification and maintenance of systems and equipment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Configured hardware, devices and software to set up work stations for employees.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Configured hardware, devices and software to set up new work stations for employees
• Patched software and installed new versions to eliminate security problems and protect data
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications
• Established compatibility with third party software products by developing program for modification and integration
• Fielded inbound phone calls to deliver effective support and remotely resolve service issue

• Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns
• Managed functional analysis and requirements allocation related to evaluating software specification compliance and determining required corrections to meet regulatory requirements
• Broke down and evaluated user problems using test scripts, personal expertise and probing questions
• Walked clients and internal staff through troubleshooting steps to resolve common software issues

Designed strategic plan for component development practices to support future projects

• Worked closely with the testing designer to execute and improve test coverage
• Researched and complex technical issues and provided resolutions
• Partnered with IT department members to minimize exploits on system coverage.
• Managed information system regulatory compliance to meet updated guidelines.
• Consulted with team members to assess flawed root causes and plan for remediation.
• Contributed system roadmapping, design and launch services to address information vulnerability.

• Managed equipment upgrades, programming adjustments and billing information
• Recorded and maintained relevant notes for each client and work order