John Stark
Christchurch,New Zealand
Summary
I am an experienced professional with a strong background in workforce planning, project management, data analysis, and IT solutions. With a strategic mindset and strong problem-solving abilities, I bring a results-driven approach to every challenge.
Overview
19
19
years of professional experience
Work History
03.2023 - 12.2025
- I stepped away from my career and travelled to 18 different countries
- I spent time playing chess on the chess circuit in Europe and spent 6 months specifically in Bolivia where I was teaching English and learning Spanish
Planning Analyst
Fullers360
Auckland
06.2020 - 03.2023
- Produced and delivered Marine Crew Rosters within set deadlines (250 crew) weekly
- I met this without fail as we had to adhere to strict unionesd agreements with marine crew
- Optimized vessel fleet to achieve KPI's (Timetables)
- Communicated areas of risk after operational forecasts had been analyzed
- Reported on - Month End/Budget Reports/Big Data reports/Key insight Reports
- Delivered key insights to management to protect/enhance business daily
- Adapted and adjusted pre-built plans to meet the changing resource availability
- Prepared Weekly Payroll and assisted the payroll officer
- Worked in a high pressure environment with generally strict adherence to deadlines
Workforce Manager
Entrada Travel Group
Auckland
11.2018 - 06.2020
- Forecasted call volume to meet business objectives
- Planned/Built Rosters to meet forecasted call demand
- Queue Monitoring - Continuously tracked call volumes, hold times, and service levels to ensure smooth operations
- Made Real-Time Staffing Adjustments - Adjusted agent assignments, breaks, and shifts based on call traffic fluctuations
- Agent Adherence Tracking - Monitored agents' schedule adherence and provided feedback to ensure they follow planned work hours
- System and Tool Monitoring - Ensured that telephony systems, workforce management (WFM) tools, and other technology are functioning properly
- Collaborated with Supervisors & Teams - Worked closely with team leaders, managers, and WFM planners to balance workloads and optimize efficiency
IT PROJECT
FOODSTUFFS
Auckland
01.2018 - 11.2018
- Visited 120+ stores on the upper North Island
- Rolled out system upgrades on laptop harddrives and virtual systems
- Physically upgraded harddrives in laptops from windows 8 to 10
- Onsite technical support
- Planned and executed on time to deliver upgrades to over 120 stores in the North Island
- Including Pak n Save, New World and Four Square stores
IT PROJECT
Bayleys
Auckland
01.2017 - 01.2018
- Upgraded Printers across Bayleys Real Estate sites across the North Island
- Upgraded old desktop units and replaced them with new Machines
- Planned and mapped various mini projects
- Conducted Onsite Technical Support
- Provided IT Help at Auckland's head office
Emergency Room Clerk
North Shore Hospital
Auckland
01.2012 - 12.2015
- Patient Registration - Collected and input patient details upon arrival, including personal information and medical history
- Data Entry & Documentation - Ensured all patient information, including diagnoses, treatments, and notes from medical staff, was accurately recorded in the system
- Communication - Acted as a liaison between patients, doctors, nurses, and other departments, providing updates and answering questions
- Handled Phone Calls - Answered phone calls and redirected inquiries to the appropriate departments or personnel
- Provided Patient Support - Offered basic information and comfort to patients and their families as they waited for treatment
Call Centre
BNZ
Auckland
01.2007 - 12.2011
- Answered Inbound Calls - Assisted customers with general banking inquiries, transactions, and account-related issues
- Provided Product & Service Information - Explained banking products such as loans, credit cards, and savings accounts
- Fraud Prevention & Security Checks - Verified customer identity and monitoring for fraudulent activity
- Used Banking Software & CRM Systems - Navigated internal systems and developed my technical skills
- Met Performance Targets - Achieved KPIs such as call handling time, resolution rate, and customer satisfaction
- Active Listening & Problem-Solving - Understood customer needs and finding solutions
Education
Level 5 Diploma - INFORMATION TECHNOLOGY
CCIT
Auckland12.2016
Skills
- Data analysis
- Resource optimization
- Technical support
- Budget reporting
- Crew scheduling
- Operational forecasting
- Staffing adjustments
- Payroll administration
- Call forecasting
- Workforce planning
- Logistics optimization
References
Available on request.
Languages
- English
- Spanish (basic)
Interests And Achievements
- Chess - One of the top players in New Zealand and in August 2022 I represented New Zealand in the Chess Olympiad in Chennai, India. (184 Countries took Part)
- Travelling - Enjoy travelling and have so far travelled to 36 countries/national territories.
References
References available upon request.
Timeline
03.2023 - 12.2025
Planning Analyst
Fullers360
06.2020 - 03.2023
Workforce Manager
Entrada Travel Group
11.2018 - 06.2020
IT PROJECT
FOODSTUFFS
01.2018 - 11.2018
IT PROJECT
Bayleys
01.2017 - 01.2018
Emergency Room Clerk
North Shore Hospital
01.2012 - 12.2015
Call Centre
BNZ
01.2007 - 12.2011
Level 5 Diploma - INFORMATION TECHNOLOGY
CCIT
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