John Ulumani Naseri
Auckland
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering genuine interest in human resources and dedication to learning and growing within this field. Brings understanding of recruitment processes and employee engagement, with ability to quickly acquire essential skills. Ready to use and develop administrative and communication abilities in this role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Contact Centre)
Auckland Council
10.2022 - Current
Human Resource Intern
Advanced Group (NZ) Ltd
09.2024 - 11.2024
Customer Service Representative
BP Connect Company
12.2020 - 01.2022
- Company Overview: BP Oil Company (Gas Station)
- BP Oil Company (Gas Station)
Education
Bachelor of Business - Human Resources Management
Auckland University of Technology
Auckland, NZ12-2024
Papakura High School
01.2019
Skills
- Leadership Skills
- Communication Skills
- Microsoft Office Knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Administrative Support
- File Management
Personal Information
- Gender: Male
- Nationality: New Zealander
- Ethnicity: Samoan
- Visa Status: New Zealand Citizen
Hobbies and Interests
- Reading
- Singer/Songwriter
- Sports - Rugby
- Learning new languages
Qualificationsandawards
- National Certificate of Educational Achievement (Level 1) with Merit
- National Certificate of Educational Achievement (Level 2) with Merit
- National Certificate of Educational Achievement (Level 3) with Merit
- New Zealand University Entrance – Certificate of Completion
- First Place in English (Year 11)
- Academic Success
- Health and Safety - Certificate of Completion
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
References
- Auckland Council, Zureen Ali, +64 27 238 1564, zureen.ali@aucklandcouncil.govt.nz, Team Leader
- Advanced Group (NZ) Ltd, Ankita Narvekar
- BP Oil Company (Gas Station), Jo Feenstra, +64 20 416 79977, Direct Manager at BP Connect
Timeline
Human Resource Intern
Advanced Group (NZ) Ltd
09.2024 - 11.2024
Customer Service Representative (Contact Centre)
Auckland Council
10.2022 - Current
Customer Service Representative
BP Connect Company
12.2020 - 01.2022
Papakura High School
Bachelor of Business - Human Resources Management
Auckland University of Technology
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