John Whale
Tauranga,BOP
Summary
Results-driven Hydraulic Sales and Service Technician with over 20 years of experience in diagnosing hydraulic system issues and training new employees. Expertise in customer relationship management ensures high-quality service delivery and prompt resolution of inquiries.
Overview
24
24
years of professional experience
Work History
Hydraulic sales and service Technician
Hydraulink
Mt Maunganui, Tauranga
09.2002 - Current
- Diagnosed hydraulic system issues for timely repairs and maintenance.
- Performed installation of hydraulic components and systems for various applications.
- Maintained accurate records of service activities and customer interactions.
- Conducted inspections on hydraulic systems to identify potential problems early.
- Trained new employees on safety protocols and operational procedures for equipment.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Responded promptly to customer inquiries related to product use or installation issues.
- Participated in team meetings to discuss progress towards goals and brainstorm ideas for improvement.
- Repaired, serviced and tested customer equipment onsite or in-shop.
- Conducted regular inspections of tools, equipment and vehicles used in the field.
Education
Sixth Form NZCEA -
Mt Mauganui College
Mount Maunganui, NZSkills
- Hydraulic systems
- Equipment installation
- Diagnostic testing
- Maintenance procedures
- Service record keeping
- Customer relationship management
Timeline
Hydraulic sales and service Technician
Hydraulink
09.2002 - Current
Sixth Form NZCEA -
Mt Mauganui College