John Henry Alsandor
Wellington - Wellington City
Summary
Dedicated and dynamic, I excelled at Marcos Pizza USA by enhancing customer satisfaction through on-time, accurate deliveries and exceptional service. Leveraging skills in GPS navigation and efficient route planning, alongside a strong customer communication ability, I significantly contributed to streamlining operations and boosting team efficiency. My commitment to safety and reliability, paired with a proven track record in money handling and problem-solving, positions me as a valuable asset to any team.
Overview
2
2
years of professional experience
Work History
Pizza Delivery Driver
Marcos Pizza USA
11.2024 - 12.2024
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Contributed to a positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Fast Food Worker
Guthrie's of Thomasville
07.2023 - 08.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
- Made change and returned correct cash and coin to patrons.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Assisted in inventory management, ensuring availability of all necessary ingredients and supplies.
- I was also hired as shift lead for a short period.
Car Wash Attendant
Whistle Express Car Wash
10.2022 - 11.2022
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Collaborated with team members to streamline processes and improve overall efficiency.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
Education
GED -
Technical College System of Georgia
Thomas County Georgia 03-2023
Skills
- Customer service
- Money handling
- Memory skills
- Efficient delivery
- Safe driving
- Route planning
- Payment collection
- Order management
- Kitchen support
- Map reading
- Cooking
- GPS navigation
- Complaint management
- Food safety
- Production leadership
- Problem-solving
- Quick learner
- Safety awareness
- Time management
- Customer communication
- Hardworking and responsible
- Good driving record
- Relationship building
- Dedicated team player
- Food handling
- Heavy lifting
- Late shift availability
- Professional appearance
- Valid Driver's license
- Flexible schedule
- Smartphone operation
- Dependable and reliable
- Loading and unloading
- Excellent sense of direction
- Efficient driving
- Teamwork
- Attention to detail
- Multitasking ability
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Timeline
Pizza Delivery Driver
Marcos Pizza USA
11.2024 - 12.2024
Fast Food Worker
Guthrie's of Thomasville
07.2023 - 08.2023
Car Wash Attendant
Whistle Express Car Wash
10.2022 - 11.2022
GED -
Technical College System of Georgia
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