John Lorenz Manila
Wellington,Frasers Avenue Johnsonville
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Efficient professional with 7 years of experience and a proven knowledge of Food sanitation and safety, customer satisfaction, and customer service.
Overview
6
6
years of professional experience
Work History
COVID-19 Contact Tracer
DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT (DILG)
Mandaue City, CEBU
10.2020 - 01.2022
- Leads team in Covid 19 Pandemic response, assisting in contact tracing to individual who are exposed with Covid 19
- Provide assistance to doctors and nurses in conducting Covid 19 vaccinations.
- Attend meetings, conferences, and workshops related to emergency to learn new information and to develop working relationships with other emergency specialists
- Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs
- Assist other social workers.
- Distribution of food packs to public who are affected by pandemic and calamities.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Banquet Hall Waiter and Bellman
MAAYO HOTEL
MANDAUE CITY, Cebu, Philippines
10.2018 - 01.2020
- Placed food servings on plates or trays according to orders or instructions.
- Take food orders and relay orders to kitchens or serving counters.
- Monitored food preparation or serving techniques to ensure that proper procedures are followed.
- Prepared tables for meals, including setting up items such as linens, silverware, and glassware.
- Removed dishes and glasses from tables or counters, delivered to kitchen for cleaning.
- Transferred luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Greeted incoming guests and escort them to their rooms.
- Assisted physically challenged travelers and other guests with special needs.
- Transported guests about premises and local areas, or arrange for transportation.
- Explained operation of room features such as locks, ventilation systems, and televisions.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Banquet Hall Waiter and Bellman
QUEST HOTEL AND CONFERENCE CENTER
Mandaue City, Cebu, Philippines
02.2015 - 08.2018
- Received, stored, or delivered luggage or mail.
- Pick up and deliver items or run errands for guests.
- Greet incoming guests and escort them to their rooms.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Explained operation of room features such as locks, ventilation systems, and televisions.
- Inspected guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Responded immediately to guests requests or concerns and promptly resolved issues.
Education
Completed coursework towards Hotel and Restaurant Management -
CEBU INSTITUTE oF TECHNOLOGY-UNIVERSITY
Cebu City06.2014
High School Diploma -
ST. FRANCIS oF ASISSI
Las Pinas City03.2008
Elementary/ Primary Education -
Mandaue City Central School
Mandaue City, Cebu04.2002
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Responsible
Timeline
COVID-19 Contact Tracer
DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT (DILG)
10.2020 - 01.2022
Banquet Hall Waiter and Bellman
MAAYO HOTEL
10.2018 - 01.2020
Banquet Hall Waiter and Bellman
QUEST HOTEL AND CONFERENCE CENTER
02.2015 - 08.2018
Completed coursework towards Hotel and Restaurant Management -
CEBU INSTITUTE oF TECHNOLOGY-UNIVERSITY
High School Diploma -
ST. FRANCIS oF ASISSI
Elementary/ Primary Education -
Mandaue City Central School
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