John Marvin Ariola
33 Brooklyn Drive, Redwoodtown,MBH
Summary
A dedicated and adaptable professional with experience in both process labor and customer service roles. Skilled in maintaining efficient operations, ensuring safety standards, and optimizing workflow in fast-paced environments. Experience delivering exceptional customer service by resolving inquiries, providing product knowledge, and fostering positive relationships. Adept at multitasking, troubleshooting, and working collaboratively with teams to achieve organizational goals. Known for a strong work ethic, excellent communication skills, and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Processing Labourer
Repost
10.2023 - Current
- Material Handling: Gather and transport used vineyard posts to the processing area. Sort posts based on condition and material type for efficient recycling.
- Inspection and Preparation: Inspect posts for damages or contaminants. Remove any non-recyclable components (e.g., metal fasteners).
- Processing: Operate machinery to break down and process vineyard posts into reusable materials. Monitor machinery for efficient operation and perform basic maintenance as needed.
- Quality Control: Ensure processed materials meet quality standards for reuse. Conduct regular checks on the final product to verify consistency and integrity.
- Waste Management: Manage waste generated during processing by sorting and disposing of it properly. Keep the work area organized and free of hazards.
- Record Keeping: Maintain accurate records of materials processed and outputs produced. Report any issues or discrepancies to supervisors.
- Safety Compliance: Follow all safety protocols and guidelines while operating machinery and handling materials. Participate in safety training and report any unsafe conditions.
- Team Collaboration: Work effectively with team members to optimize processing operations. Communicate any operational challenges or improvements to the team.
- Maintenance Support: Assist in the routine maintenance of processing equipment. Clean and maintain workspaces to ensure a safe and efficient working environment.
- Continuous Improvement: Stay informed about best practices in recycling and sustainability. Suggest ideas for improving processing efficiency and reducing costs.
Virtual Administrative Assistant
LEIF
07.2022 - 08.2023
- Product Management: Add, update, and remove products.
Optimize product descriptions, images, and tags for SEO. - Order Processing: Monitor and manage incoming orders.
Process refunds and exchanges as needed.
Coordinate with shipping partners for order fulfillment. - Customer Support: Respond to customer inquiries via email, chat, or social media.
Handle complaints and resolve issues promptly. - Inventory Management: Track inventory levels and restock products. Update product availability based on stock levels.
- Website Maintenance: Regularly check website functionality and fix issues. Ensure all plugins and integrations are up to date.
Real Estate Representative
Virtual Staff
01.2021 - 06.2021
- Research Potential Leads: Identify and compile a list of potential clients through various sources (databases, social media, etc.).
- Prepare Call Scripts: Develop and maintain effective scripts tailored to different target audiences and products/services.
- Initiate Cold Calls: Reach out to potential customers to introduce products or services, aiming to generate interest.
- Qualify Leads: Assess the potential of leads by asking relevant questions and understanding their needs.
- Maintain CRM Records: Document all interactions and update customer relationship management (CRM) systems with lead information and call outcomes.
- Follow Up: Schedule and conduct follow-up calls to nurture leads and maintain engagement.
- Handle Objections: Address concerns or objections from potential customers professionally and persuasively.
- Achieve Sales Targets: Work towards individual and team sales goals by converting leads into customers.
- Building Rapport: Establish a connection with prospects to foster trust and increase the likelihood of a sale.
- Reporting: Provide regular updates and reports on call outcomes and lead status to management.
Customer Service Representative
IBEX
02.2020 - 03.2021
- Responding to Inquiries: Address customer questions and concerns via phone, chat, or email about orders, returns, and account issues.
- Problem Resolution: Investigate and resolve issues related to damaged items, missing orders, or incorrect shipments.
- Policy Explanation: Clearly explain Amazon's policies on returns, refunds, and shipping to ensure customer understanding.
- Escalation Handling: Identify and escalate complex issues to higher-level support teams when necessary.
- Answer Inquiries: Respond to questions from truck drivers regarding delivery schedules, routes, and procedures.
- Provide Support: Assist drivers with technical issues related to delivery apps and devices.
- Troubleshoot Issues: Resolve delivery problems, such as missing packages or incorrect addresses, in real-time.
- Communicate Updates: Relay important information about traffic conditions, road closures, or delivery changes.
- Onboarding Support: Facilitate the onboarding process for new employees, including orientation scheduling and training materials.
- Confidentiality Maintenance: Handle sensitive employee information with discretion and maintain confidentiality.
- Data Entry: Maintain accurate employee records in HR systems, ensuring data integrity.
- Employee Inquiries: Respond to employee questions regarding HR policies, benefits, and procedures.
Customer Service Representative
VXI
03.2019 - 05.2020
- Account Management: Assist customers with account setup, updates, and cancellations.
- Billing Support: Address billing inquiries, explain charges, and resolve discrepancies.
- Technical Support: Help customers troubleshoot mobile device issues and service outages.
- Plan Information: Provide details about mobile plans, features, and promotions.
- Customer Inquiries: Respond to general questions via phone, chat, or email.
- Service Activation: Facilitate the activation of new lines or devices.
- Upgrade Assistance: Guide customers through device upgrades and plan changes.
- Customer Education: Educate customers on using their mobile devices and features effectively.
- Complaint Resolution: Handle and resolve customer complaints in a timely and professional manner.
- Sales Support: Promote additional services and products to enhance customer experience.
Education
Bachelor of Science - Hotel And Restaurant Management
Far Eastern University
Manila03-2017
High School Diploma -
Bagong Silang High School
06-2012
Skills
- Communication Skills: Clear verbal and written communication
- Active Listening: Ability to understand and address customer concerns effectively
- Empathy: Understanding and relating to customers’ feelings and situations
- Conflict Resolution: Navigating and resolving disagreements with customers
- Positive Attitude: Maintaining an upbeat demeanor to enhance customer experience
- Technical Proficiency: Familiarity with customer service software and tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Processing Labourer
Repost
10.2023 - Current
Virtual Administrative Assistant
LEIF
07.2022 - 08.2023
Real Estate Representative
Virtual Staff
01.2021 - 06.2021
Customer Service Representative
IBEX
02.2020 - 03.2021
Customer Service Representative
VXI
03.2019 - 05.2020
Bachelor of Science - Hotel And Restaurant Management
Far Eastern University
High School Diploma -
Bagong Silang High School
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